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Purpose of the RoleThe main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.Key Responsibilities Reception area is kept clean, tidy and welcoming and to five star audit standards. Personal appearance is to be of a very high standard at all times. A courteous, professional, helpful nature must be displayed at all times. If a uniform is supplied it must be kept in an acceptable and clean condition at all times. To carry out duties in accordance with instructions by your Reception Services Line Manager, Building Manager/Supervisor/RFM. To comply at all times with the reception processes, procedures and standards of work assigned to the property or properties. Establish a professional working relationship with all of the staff, tenants and contractors of the property or properties and be the first point of contact for the building. Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors' records. Where possible each occupying tenant should be contacted prior to allowing a visitor beyond reception, to obtain their authority. To promptly assist and direct all visitors to the site in getting to their required location/contact within the building. To answer the telephone and on-site intercom system for all tenant queries in a professional manner. To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department. To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours. To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved. To sign in deliveries for the tenants. To document the delivery on the required paperwork and to obtain a signature from the tenants (upon providing evidence of ID) when they collect the goods To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences. To carefully complete all log reports that may be required by the employer or the building manager. The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained. To assist other employed staff, building occupiers and visitors in the event of an emergency. To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met. To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures. Assist security by helping them check passes when tenants enter the building. To be aware of and abide by all rules, terms and conditions of the company at all times. It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.Skills, Knowledge and Experience EssentialExperience in Excel Experience in Outlook Excellent verbal and written communication. General Education to GCSE standard or equivalent standard. Reliable, helpful and well presented. Team player with strong customer service skills, able to provide a helpful and polite service. Pleasant telephone manner and efficiency in relaying messages and taking instructions. Excellent communication skills. Ability to deal with confidential information. Good organisational and time management skills. Careful and conscientious with an aptitude for attention to detail. Willingness and ability to learn on the job, keen to undertake training and career development. Solid Corporate Customer Service Experience. A bubbly, positive attitude, and a visible passion for customer services.Desirable Cureoscity to log all visitors and permits E-Log Using CCTV (opening shutters/ doors. Speaking on the intercom) Abel to activate and disable access passes Confident in fire evacuation procedure Confident in checking staff passes while multitasking using the clicker. Able to use a radio effectively First aid trained Working times: 8.30 17.30 Salary: £31,013 per annum #LI-DNI Please see our Benefits Booklet for more information.
A wonderful independent school in Central London is looking for an experienced Receptionist to work within their new Sixth Form Site. The school has a rich history, yet a modern and refreshing approach to education and how their students learn. This role will not only involve managing the reception and administration tasks, but also being the first port of call for the students and staff based in the Sixth Form building. This is for an August start, with interviews commencing June 2024. Experience in a school reception role is required, as is the ability to work well under pressure and multitask effectively. The most important pre-requisites however, are the ability to form strong connections with both staff and students, and being warm and personable. You will be a point of contact for the Sixth Form students, who may come to you with worries, concerns and issues. You will need to be able to listen, help problem solve, and know when to escalate issues/concerns. You will also be able to liase with members of staff from all departments, working collaboratively. Key Responsibilities: Greet and assist students, parents, and visitors with a warm and professional demeanor. Be a friendly face for all students Manage phone lines, direct calls, and take messages accurately. Respond to emails and forward to the relevant people when necessary Maintain records and update databases Assist in coordinating school events and activities. Support administrative staff with various tasks and projects. Ensure the reception area is tidy and welcoming at all times. Requirements: Experience in a Receptionist role within a school (1 year) A warm and personable manner Excellent communication skills (both written and verbal) Strong IT skills, good understanding of Microsoft Office and Excel Able to multitask and work to deadlines GCSE English and Maths (or equivalent) An enhanced DBS on the OUS If this sounds like you, then please Apply Below. Successful applicants will be contacted. APPLICATION REQUIREMENTS FOR VERITAS EDUCATION All applications are subject to an Enhanced DBS Disclosure, professional reference checks, Overseas Police Clearances (if applicable) in line with our stringent safeguarding policy Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained You must have legal right to work in the UK You must be willing to attend a registration interview Veritas Education work with a variety of schools covering a wide geographical area. We deal with teaching placements at Primary, Secondary and college level as well as support staff positions also within these. Disclaimer 'Nothing within the above advert was in any way designed or intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. Veritas Education is an Equal opportunities employer and is proud in the knowledge that all placements are made on merit and suitability. We accept applications from all sections of the community.'