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The starting salary for this role is £18.30 per hour plus annual leave allowance. This is a bank contract opportunity. Surrey Fire and Rescue Service (SFRS) Prevention team (Community Safety) are looking to recruit reliable, energetic, agile, motivated bank staff to join their Events Team. This is a zero hour (bank) contract, which means that we do not guarantee to offer you any work on a regular basis but neither are you required to accept any work offered if it is not convenient for you. For all successful candidates, you will be given access to a calendar of events whereby you can confirm your availability. The upcoming events are likely to be at weekends across the county of Surrey. Events will take place throughout the year, but we especially need you to be available for the summer season and school holidays. Rewards and Benefits Annual leave allowance An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Role As a member of the bank staff you will support the delivery of: Roadshows Fire Station Open Days Carnivals Festivals Events All of the events will be promoting key home, road and outdoor safety messages, including promoting the online home fire safety check tool to the general public. Events and areas will be determined on the basis of greatest need or high incident occurrence. We are very excited to be rolling out three new events trailers. The events trailers are towable self-contained units which can be set up in various layouts depending on the event and purpose of its use. The events trailer has a stage, PA system and a large projection screen to help us promote our safety messages and campaigns. The trailers can also be set up to provide a weatherproof classroom style or 'drop in centre' set up where we can do more targeted work. You would be responsible for transporting the events trailer to and from event venues across Surrey and helping to set up the stand ready for use and to dismantle it at the end of the event. This will be done as part of a team of people working with both staff and volunteers. During the events themselves you will be representing SFRS and engaging with the public and other agencies. The role will be responsible for working in partnership to deliver key community safety programmes with a specific focus on prevention messages and NFCC campaigns including home, outdoor and water safety. With the aid of the Events trailer, the post holder will be instrumental in informing and working with the public and key stakeholders in environments such as: road shows festivals, school fetes etc. Training and support will be given to include areas such as: setting up and dismantling resources at events, transporting and towing resources to and from venues, engaging with the public and communicating with different age groups and abilities within the community. Shortlisting Criteria You must hold a full, clean driving licence which permits you to drive with a trailer, (BE -car plus trailer -trailer towing training will be provided). You will be an effective team player with the ability to supervise others, using strong problem-solving skills to practice improvement with minimal support. You will have good knowledge of basic IT software packages, including the use of audio-visual equipment. Using effective written, oral and interpersonal communication skills, you will be able to build strong relationships with a wide range of partners. To be considered for shortlisting for this position, your application will clearly evidence the above and below in no more than 1000 words: Previous events experience, engaging with the public and other stakeholders. Understanding of Health and Safety, Risk Assessments and Manual Handling processes. Ability to speak to and provide advice to members of the public and colleagues on Home Safety, Road Safety and Outdoor Safety. Be a confident speaker, able to present information and communicate across all age groups to diverse communities. Ability to promote Surrey Fire and Rescues Service Core Code of Ethics promoting Safe and Well Visits to people in need of additional care and support including engaging with hard-to-reach communities. Ability to implement service improvements. The post is based at SHQ Woodhatch, Reigate but operates within area hubs: Reigate, Woking and Fordbridge. You will need to be able to travel to various sites and locations across Surrey as required. This advert will remain open until we have recruited adequate numbers of staff to assist our various events across the county of Surrey. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Dawn Amanwa on Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Title: Delegate Manager - Creative Agency Location: Surrey (Flex) Salary: 24k-£28k Package: EXCELLENT -25 days holiday, Performance Related Bonus, Health Insurance, Pension @ 4%, New Business Incentive, Flexible Working PLUS a SUPERB CULTURE. We are looking for an agency Delegate Manager, who has worked with Cvent and has experience of delegate registration management (experience of working in a similar role) About Our client is a full-service engagement agency delivering magic for audiences in virtual, hybrid and live events, strategy, content, production, and technology They help to solve complex brand, communication, engagement, and logistical challenges for some of the world's leading organizations and the primary experience, know and focus is on the healthcare sector. Job purpose: To lead the delegate area on each assigned project or workstream creating, maintaining and successfully delivering the event registration, attendee management and technology services. Acting as an ambassador, both internally and externally, and working collaboratively with stakeholders at all levels. Delegate Manager - Key responsibilities Governance Work closely with the governance team to ensure all processes and templates are being used and communicate any changes promptly to teams Ensure compliance with all client and company SLAs Data privacy: o Manage all client and attendee data in a sensitive and careful manner utilizing all quality and security processes in place o Take responsibility for monitoring and training new team members where required on data-handling processes for assigned projects o Promptly flag to line manager or operations lead any concerns regarding data privacy Follow all company processes, including client specific PL360 templates and processes as required Client Management Lead client update calls for assigned projects confidently delivering the status of the Delegate elements Suggest and implement process improvements for client processes & procedures Demonstrate and in depth understanding of the client business Pro-actively communicate with clients to resolve queries/challenges on allocated projects Supporting as required in the preparation of RFP responses & pitch documents Operations and Project Delivery Attend 'kick-off' meetings internally and externally to understand all requirements for assigned projects Gain all required information for assigned projects based on detailed knowledge of processes and experience in Delegate programmes Produce project timeline in conjunction with assigned Project Manager, including all major milestones for Delegate programmes Ensure all supplier deadlines for assigned projects are met and develop excellent supplier relationships Ensure that the project is delivered within time frames specified Communicate project expectations to clients in a timely manner Travel to assist client Events onsite (this could be worldwide) Using a commercial mindset, support the company and clients in achieving the best value on assigned programmes, maximizing client cost savings and the companies profit margins: o Supplier negotiation o Cost reduction o Efficiency savings Delegate Management-Specific Responsibilities and accountabilities: Effectively prioritize and manage multiple inboxes, personal and project specific, ensuring all members of the team are following the correct processes and SLAs Create & maintain effective delegate communications throughout the lifecycle of the project Take responsibility for prompt and accurate client updates of registration data and summaries Proficient in the use of the preferred event technology solutions including: o Creating reports (standard- and client-specific) o Creation, maintenance and use of invitation lists o Intermediate capabilities with content update (incl. some HTML knowledge) o Understanding of multi-path registration flows incl. travel & hotel modules o Creating & managing event emails Strong data analysis skills - filtering and summarizing data Advanced proficiency in Microsoft Excel Ensure all websites are effectively tested and documented, including client feedback Manage, check and cleanse all external data received from clients and/or suppliers Manage the delivery of status reports, progress reports, post-event reports & supplier reports as standard, ensuring all deadlines are met Full understanding of industry- and client-specific reports required for such purposes as internal auditing, TOV (Transfer of Value) reporting, HCP (Health Care Professional) reporting and data reporting Ensure post-event reconciliations are provided accurately and within client SLAs, clearly showing negotiated cost savings and value adds as required Lead the creation & management of post-event surveys working with internal teams to produce actionable feedback results and analysis General Work collaboratively with Board, Peers and all teams to ensure effective delivery of all client projects, including travelling on site as required. Attend company training days as and when required. Attend company meetings as and when required. Undertake any additional task as required to support the business. This position would suit: Delegate Manager, Delegate Operations Manager, Senior Operations Manager Events, Senior Operations Events Logistics, Senior Operations Manager Logistics, Senior Events Manager, Senior Logistics Manager, Operations Manager Events, Operations Events Logistics, Operations Manager Logistics, Events Manager, Logistics Manager, Event Manager, Logistics Manager, Operations Manager, Operations Executive, Senior Operations Manager, Delegate Services Manager, Operations Manager Delegate Management, Delegate Management Executive. Please contact us urgently.
DELEGATE MANAGER OPPORTUNITY £35k Surrey with Hybrid/Flex. We are looking for an EVENTS AGENCY DELEGATE MANAGER who has worked with Cvent & has experience of delegate registration management (experience of working in a similar role) For a fabulous full-service events agency delivering virtual, hybrid & live events, strategy, content, production, & technology. Provide amazing brand, communication, engagement & logistical challenges for some of the world's leading companies. To lead the delegate area creating, maintaining & successfully delivering the event registration, attendee management & technology services. Ambassador internally & externally & working collaboratively with stakeholders at all levels. Work closely with the governance team to ensure all processes & templates are being used and communicate any changes promptly to teams Ensure compliance with all client & company SLAs Data privacy: Manage all client & attendee data in a sensitive & careful manner utilizing all quality & security processes in place Take responsibility for monitoring & training new team members where required on data-handling processes for assigned projects Lead client update calls for assigned projects confidently delivering the status of the Delegate elements Suggest & implement process improvements for client processes & procedures. Demonstrate & in depth understanding of the client business Pro-actively communicate with clients to resolve queries/challenges on allocated projects Supporting as required in the preparation of RFP responses & pitch documents Attend 'kick-off' meetings internally & externally to understand all Effectively prioritize & manage multiple inboxes, personal & project specific, ensuring all members of the team are following the correct processes & SLAs Create & maintain effective delegate communications throughout the lifecycle of the project Take responsibility for prompt accurate client updates of registration data & summaries Proficient in the use of preferred event technology solutions including: o Creating reports (standard- & client-specific) o Creation, maintenance & use of invitation lists o Intermediate capabilities with content update (incl. some HTML knowledge) o Understanding of multi-path registration flows incl. travel & hotel modules o Creating & managing event emails Calling: Delegate Manager, Delegate Operations Manager, Senior Operations Manager Events, Senior Operations Events Logistics, Senior Operations Manager Logistics, Senior Events Manager, Senior Logistics Manager, Operations Manager Events, Operations Events Logistics, Operations Manager Logistics, Events Manager, Logistics Manager, Event Manager, Logistics Manager, Operations Manager, Operations Executive, Senior Operations Manager, Delegate Services Manager, Operations Manager Delegate Management, Delegate Management Executive.
Are you an outstanding Sales & Events Assistant looking to work at a stunning venue based in Surrey? Do you enjoy managing clients, building relationships and organising fantastic events. If so then this could be the perfect role for you!! Our fantastic client is looking for an enthusiastic and dedicated Sales & Events Assistant that is a highly customer focused team player with a positive outlook and can-do attitude with amazing communication skills. The role is working for a prestigious Events and Wedding venue so previous experience in hospitality sales or a transferable role would be ideal. The role is full time, Monday to Friday, 45 hours per week with weekend and evening flexibility required also according to the business needs and operations. As the role works within the events industry the start and finish times will vary dependant on what events you have on that week. The salary on offer is £28,000 per annum. A driver will be required for this role due to the location of the venue. This a 12 month fixed term contract maternity cover position with a start date of July 2024. Key Responsibilities Responding and sending proposals to enquiries received on a variety of different platforms- such as webpages, emails, calls etc. Conduct showrounds that have been prebooked or ad hoc walk ins. Diary management. Completing contracts. Plan and execute details via function sheets in a timely, professional manner. Working along side the Operations Teams. Assist with the planning and hosting of all events. Conduct showcase evenings. Plan and host fairs, open evenings and showcase evenings. Building and maintaining relationships with suppliers. Need to be a driver. Key skills and qualities Creative - originality and new ideas highly valued Well organised with high attention to detail Well presented Previous experience in a similar role. Good knowledge of OPERA is an advantage, but not essential. Excellent written and oral communication. Benefits Company pension Discounted or free food Employee discount Free parking Gym membership On-site parking If you are looking for a new role as an Sales & Events Assistant do not hesitate and apply today!!!