DELEGATE MANAGER OPPORTUNITY
£35k Surrey with Hybrid/Flex.
We are looking for an EVENTS AGENCY DELEGATE MANAGER who has worked with Cvent & has experience of delegate registration management (experience of working in a similar role)
For a fabulous full-service events agency delivering virtual, hybrid & live events, strategy, content, production, & technology. Provide amazing brand, communication, engagement & logistical challenges for
some of the world's leading companies.
To lead the delegate area creating, maintaining & successfully delivering the event registration, attendee management & technology services. Ambassador internally & externally & working collaboratively with stakeholders at all levels.
Work closely with the governance team to ensure all processes & templates are being used and communicate any changes promptly to teams
Ensure compliance with all client & company SLAs
Data privacy:
Manage all client & attendee data in a sensitive & careful manner utilizing all quality & security processes in place
Take responsibility for monitoring & training new team members where required on data-handling processes for assigned projects
Lead client update calls for assigned projects confidently delivering the status of the Delegate elements
Suggest & implement process improvements for client processes & procedures.
Demonstrate & in depth understanding of the client business
Pro-actively communicate with clients to resolve queries/challenges on allocated projects
Supporting as required in the preparation of RFP responses & pitch documents
Attend 'kick-off' meetings internally & externally to understand all
Effectively prioritize & manage multiple inboxes, personal & project specific,
ensuring all members of the team are following the correct processes & SLAs
Create & maintain effective delegate communications throughout the lifecycle of the project
Take responsibility for prompt accurate client updates of registration data & summaries
Proficient in the use of preferred event technology solutions including:
o Creating reports (standard- & client-specific)
o Creation, maintenance & use of invitation lists
o Intermediate capabilities with content update (incl. some HTML knowledge)
o Understanding of multi-path registration flows incl. travel & hotel modules
o Creating & managing event emails
Calling: Delegate Manager, Delegate Operations Manager, Senior Operations Manager Events, Senior Operations Events Logistics, Senior Operations Manager Logistics, Senior Events Manager, Senior Logistics Manager, Operations Manager Events, Operations Events Logistics, Operations Manager Logistics, Events Manager, Logistics Manager, Event Manager, Logistics Manager, Operations Manager, Operations Executive, Senior Operations Manager, Delegate Services Manager, Operations Manager Delegate Management, Delegate Management Executive.