Due to exponential growth, there is now an opportunity and a requirement for a 2nd Line of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry.
Within the Technical Support team, you will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs.
Key Responsibilities
Provide technical assistance and support to customers via phone, email, and chat channels.
Process Technician Multi-skilled (Mechanical & Electrical)
A company van (for business use only) which you can take home, and a fuel card
The role requires you to commit to standby which attracts additional payments and overtime (subject to availability) which may increase your potential earnings to up to £10,000 per year in addition to your base pay!
Are you a natural problem-solver who enjoys assisting others
Keen to join a top provider of software solutions?
General
As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.
What You'll Do
Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
Posted by RECRUITMENT SOUTH EAST LIMITED • £30K/yr to £35K/yr
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