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Helpdesk Administrator Pertemps are currently recruiting for a Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham Basingstoke. This is a temp to perm position. Working Monday to Friday. Once permanent you will be required to work 1 day every other weekend. Responsibilities as a Helpdesk Administrator: Answering telephone calls and emails Logging queries on the companies CRM system Dealing with any live issues and investigating discrepancies Completing KPI trackers and performance reports Collate information and update business system Chase internal teams to find query resolutions Building and maintaining solid relationships with depots and customers Requirements for this position: Previous experience in a customer facing role Confident speaking over the phone Analytical working approach Experience and knowledge of Microsoft packages Working hours for this role are 9.30 - 18.00. Paying a hourly rate of £12.20 per hour If you are interested in this Helpdesk Administrator position, please apply below with an up to date CV or give Jemma a call at the Pertemps Basingstoke branch