You will also be responsible for installing, configuring, and maintaining desktop and laptop PCs, peripheral equipment, and software, as well as performing system upgrades and backups as required.
Work buildings across 3 new buildings on site - Setting up Desktops, and general IT Equipment.
You will troubleshoot and resolve technical problems or escalate to relevant teams as necessary.
We are looking for an experienced Senior Desktop / VIP Support to be onsite 5 days a week.
Senior Desktop / VIP Support onsite 5 days a week We are working with one of our bigest Financial Services clients who are based in the heart of the City.
One of the biggest parts of the role is looking after VIP customers so customer service experience is paramount to this role.
You will also be responsible for installing, configuring, and maintaining desktop and laptop PCs, peripheral equipment, and software, as well as performing system upgrades and backups as required.
Work buildings across 3 new buildings on site - Setting up Desktops, and general IT Equipment.
You will troubleshoot and resolve technical problems or escalate to relevant teams as necessary.
Providing 1st line technical support for colleagues and customers across all sectors.
We work with Companies and Organisations across all Sectors including but not limited to, Financial Services, Marketing, Technology, I&C, Manufacturing, Property and Retail at all scales.
Description
Provide first-level technical support to customers via telephone, email, and remote access.