Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
Acting as the 1st point of call for users that need assistance.
Role involves both 1st line support including tasks like password resets, software installations, and basic hardware support.
AS well as 2nd line support resolving more complex technical issues, conducting in-depth troubleshooting, and escalating incidents to third-line support if necessary.
As a Senior Consultant with a market-leading Microsoft Gold Partner, you will be integral to our delivery process.
Leveraging your expertise, you will identify customer needs and match them with the best technical solutions to provide maximum benefit.
Your passion for both technology and business, combined with a dedication to continuous improvement, will enable you to maximise value for our clients and yourself.
As BES Utilities continues its exciting growth within its IT department in 2024, we have a newly created position available for an Application Support Analyst to join our growing IT shared services team, based within our offices in Trafford Park, Manchester with some travel to our Fylde Coast offices when required.