We are hiring a Desktop Support Engineer to join a well-established Information Technology Services and Solutions company.
The company Develops applications for the banking industry and then migrates to a full IT services organisation.
About the Role
The role is to provide first/second-line support in end-user computing operations, including client hardware, client operating systems (Windows OS), client applications, printing, and network connectivity, following agreed-upon procedures for Incident, Problem, Change, Release, and Configuration Management to defined service levels.
As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation.
My client, an established IT solutions provider based in Hertford, are looking for a Service Desk Engineer to join their award-winning team.
You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.
As part of the service desk team, you will be responsible for providing high-level technical support for client issues that have been escalated by the 1st and 2nd Line Service Desk Engineers.
You will work with a variety of technologies and join our friendly, supportive team as a key member of the Service Desk.
This is a full-time on-site role located in Borehamwood for a senior Service Desk Engineer (MSP).
A well-established MSP of 15 years are now actively looking for 2nd Line IT Support Engineers with good working knowledge of Office 365, Active Directory and ideally previous MSP experience.
Here you'll be joining a close-knit service desk of 6 who are responsible for supporting their client base of roughly 65 SMEs.
It's a flat structure, meaning that you'll get plenty of exposure to business-critical escalated tasks.
A well-established MSP of 15 years are now actively looking for 1st/2nd Line IT Support Engineers with good working knowledge of Office 365, Active Directory and ideally previous MSP experience.
1st/2nd Line Engineer - MSP - £25,000
Here you'll be joining a close-knit service desk of 6 who are responsible for supporting their client base of roughly 65 SMEs.