Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in line with agreed service agreements, ensuring minimal disruption and loss of service.
Ensure delivery of a high-quality customer-focused user experience, maintaining high standards of access, availability, usability, and service excellence.
You will also be responsible for installing, configuring, and maintaining desktop and laptop PCs, peripheral equipment, and software, as well as performing system upgrades and backups as required.
You will troubleshoot and resolve technical problems or escalate to relevant teams as necessary.
Work buildings across 3 new buildings on site - Setting up Desktops, and general IT Equipment.
We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams.
Technical skills covering O365, Windows 10/11 and Active Directory with any knowledge of networking, firewalls and security a real advantage.
Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to close.
Our client a global software organisation is seeking a Sales Support Analyst to provide support and strategic analysis for their sales teams for a long 2 year contract.
Located in central London this is a hybrid role.
Responsibilities
Provide troubleshooting assistance for customer orders, account statuses and relevant problems.