Experience in a Service Desk environment supporting 700 employees in an ITIL setting.
General
Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role.
As a vital member of our client's team, you will provide top-notch 1st line technical support to a user base of approximately 2300.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Your responsibilities include providing 1st and 2nd line technical support, resolving incidents according to guidelines and Service Level Agreements, and supporting users with Victim Support procured computers.
Your new role
As a Service Desk Analyst you'll play a crucial role in assisting internal customers.
Our highly successful client in Cardiff are looking to recruit a Helpdesk Advisor to join their growing technical support team.
This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair, managed service, or helpdesk background.
The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.
As a Service Desk Analyst, you will be responsible for providing 1st and 2nd line support including application support to circa 1200 staff nationally in an ITIL based environment.
They are seeking an Administration & Sales Support professional who can think on their feet and excels at connecting with people.
As they approach an exciting time of growth and change, they need a dynamic, self-motivated individual with strong analytical skills and a background in administration and customer service to help achieve their goals.
Acorn by Synergie is thrilled to announce an opening for a charismatic and super-organised Administrator to join their client's award-winning team at Wales' largest promotional merchandise company.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.