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Title: Delegate Manager - Creative Agency Location: Surrey (Flex) Salary: 24k-£28k Package: EXCELLENT -25 days holiday, Performance Related Bonus, Health Insurance, Pension @ 4%, New Business Incentive, Flexible Working PLUS a SUPERB CULTURE. We are looking for an agency Delegate Manager, who has worked with Cvent and has experience of delegate registration management (experience of working in a similar role) About Our client is a full-service engagement agency delivering magic for audiences in virtual, hybrid and live events, strategy, content, production, and technology They help to solve complex brand, communication, engagement, and logistical challenges for some of the world's leading organizations and the primary experience, know and focus is on the healthcare sector. Job purpose: To lead the delegate area on each assigned project or workstream creating, maintaining and successfully delivering the event registration, attendee management and technology services. Acting as an ambassador, both internally and externally, and working collaboratively with stakeholders at all levels. Delegate Manager - Key responsibilities Governance Work closely with the governance team to ensure all processes and templates are being used and communicate any changes promptly to teams Ensure compliance with all client and company SLAs Data privacy: o Manage all client and attendee data in a sensitive and careful manner utilizing all quality and security processes in place o Take responsibility for monitoring and training new team members where required on data-handling processes for assigned projects o Promptly flag to line manager or operations lead any concerns regarding data privacy Follow all company processes, including client specific PL360 templates and processes as required Client Management Lead client update calls for assigned projects confidently delivering the status of the Delegate elements Suggest and implement process improvements for client processes & procedures Demonstrate and in depth understanding of the client business Pro-actively communicate with clients to resolve queries/challenges on allocated projects Supporting as required in the preparation of RFP responses & pitch documents Operations and Project Delivery Attend 'kick-off' meetings internally and externally to understand all requirements for assigned projects Gain all required information for assigned projects based on detailed knowledge of processes and experience in Delegate programmes Produce project timeline in conjunction with assigned Project Manager, including all major milestones for Delegate programmes Ensure all supplier deadlines for assigned projects are met and develop excellent supplier relationships Ensure that the project is delivered within time frames specified Communicate project expectations to clients in a timely manner Travel to assist client Events onsite (this could be worldwide) Using a commercial mindset, support the company and clients in achieving the best value on assigned programmes, maximizing client cost savings and the companies profit margins: o Supplier negotiation o Cost reduction o Efficiency savings Delegate Management-Specific Responsibilities and accountabilities: Effectively prioritize and manage multiple inboxes, personal and project specific, ensuring all members of the team are following the correct processes and SLAs Create & maintain effective delegate communications throughout the lifecycle of the project Take responsibility for prompt and accurate client updates of registration data and summaries Proficient in the use of the preferred event technology solutions including: o Creating reports (standard- and client-specific) o Creation, maintenance and use of invitation lists o Intermediate capabilities with content update (incl. some HTML knowledge) o Understanding of multi-path registration flows incl. travel & hotel modules o Creating & managing event emails Strong data analysis skills - filtering and summarizing data Advanced proficiency in Microsoft Excel Ensure all websites are effectively tested and documented, including client feedback Manage, check and cleanse all external data received from clients and/or suppliers Manage the delivery of status reports, progress reports, post-event reports & supplier reports as standard, ensuring all deadlines are met Full understanding of industry- and client-specific reports required for such purposes as internal auditing, TOV (Transfer of Value) reporting, HCP (Health Care Professional) reporting and data reporting Ensure post-event reconciliations are provided accurately and within client SLAs, clearly showing negotiated cost savings and value adds as required Lead the creation & management of post-event surveys working with internal teams to produce actionable feedback results and analysis General Work collaboratively with Board, Peers and all teams to ensure effective delivery of all client projects, including travelling on site as required. Attend company training days as and when required. Attend company meetings as and when required. Undertake any additional task as required to support the business. This position would suit: Delegate Manager, Delegate Operations Manager, Senior Operations Manager Events, Senior Operations Events Logistics, Senior Operations Manager Logistics, Senior Events Manager, Senior Logistics Manager, Operations Manager Events, Operations Events Logistics, Operations Manager Logistics, Events Manager, Logistics Manager, Event Manager, Logistics Manager, Operations Manager, Operations Executive, Senior Operations Manager, Delegate Services Manager, Operations Manager Delegate Management, Delegate Management Executive. Please contact us urgently.
DELEGATE MANAGER OPPORTUNITY £35k Surrey with Hybrid/Flex. We are looking for an EVENTS AGENCY DELEGATE MANAGER who has worked with Cvent & has experience of delegate registration management (experience of working in a similar role) For a fabulous full-service events agency delivering virtual, hybrid & live events, strategy, content, production, & technology. Provide amazing brand, communication, engagement & logistical challenges for some of the world's leading companies. To lead the delegate area creating, maintaining & successfully delivering the event registration, attendee management & technology services. Ambassador internally & externally & working collaboratively with stakeholders at all levels. Work closely with the governance team to ensure all processes & templates are being used and communicate any changes promptly to teams Ensure compliance with all client & company SLAs Data privacy: Manage all client & attendee data in a sensitive & careful manner utilizing all quality & security processes in place Take responsibility for monitoring & training new team members where required on data-handling processes for assigned projects Lead client update calls for assigned projects confidently delivering the status of the Delegate elements Suggest & implement process improvements for client processes & procedures. Demonstrate & in depth understanding of the client business Pro-actively communicate with clients to resolve queries/challenges on allocated projects Supporting as required in the preparation of RFP responses & pitch documents Attend 'kick-off' meetings internally & externally to understand all Effectively prioritize & manage multiple inboxes, personal & project specific, ensuring all members of the team are following the correct processes & SLAs Create & maintain effective delegate communications throughout the lifecycle of the project Take responsibility for prompt accurate client updates of registration data & summaries Proficient in the use of preferred event technology solutions including: o Creating reports (standard- & client-specific) o Creation, maintenance & use of invitation lists o Intermediate capabilities with content update (incl. some HTML knowledge) o Understanding of multi-path registration flows incl. travel & hotel modules o Creating & managing event emails Calling: Delegate Manager, Delegate Operations Manager, Senior Operations Manager Events, Senior Operations Events Logistics, Senior Operations Manager Logistics, Senior Events Manager, Senior Logistics Manager, Operations Manager Events, Operations Events Logistics, Operations Manager Logistics, Events Manager, Logistics Manager, Event Manager, Logistics Manager, Operations Manager, Operations Executive, Senior Operations Manager, Delegate Services Manager, Operations Manager Delegate Management, Delegate Management Executive.
About the role Something exciting is happening at Booker! Come and join the fastest-growing food and drink wholesaler in the UK!! We continue to grow! We have ambitious growth plans, which means we are expanding our outstanding team of Catering Development Managers. As a Catering Development Manager, you won't be tied to a desk. You'll be our field-based culinary expert, cultivating strong relationships with our customers to help them grow their business and establish Booker as their first choice for catering. You'll undoubtedly be able to spot an opportunity, bringing the best of Booker to provide catering solutions that suit our customers' needs. Keeping your ears to the ground, you'll be able to make sure your customer's voices are heard in the wider business, as we strive for continuous improvement. The customer as at the heart of everything that we do at Booker. As the fastest-growing food and drink wholesaler, we provide a one-stop, multi-temperature delivered solution including Ambient, Chilled, Frozen, and Fresh Produce, Alcohol and Meat across a national network to a wide variety of catering customers, including pubs, hotels, restaurants, fast food and the cost sector. We are the UK's leading Catering Butcher, with over 20% of the UK's master butchers working for us, offering expert advice to increase our customer's menu options and their profits. Our best-in-class reputation is based on providing our customers with excellent choices, price and service. Our current year-on-year growth and ambitious expansion plans offer our team excellent career opportunities across the Booker group. Role Responsibility 0 You will need The ideal candidate: A Food Enthusiast: We're looking for someone whose love for food is contagious. Cool Under Pressure: We want someone who can keep their cool and shine under pressure. Master Communicator: We're after someone with extraordinary communication skills. Business Savvy: An excellent sense of commercial awareness is essential. Negotiator Extraordinaire: You're not just good at negotiating; you're confident in making business decisions. Self-Starter: If you're self-motivated and can excel autonomously, you're the one we want. Team Player: While you can work solo, you're also an influential and collaborative force within our team. Master of Time Management: You can juggle multiple tasks and never miss a beat. Your organisational and time management skills are top-notch. Empathetic Listener: You don't just hear; you listen and show empathy. It's a vital part of how you connect with others. Champion of Adaptability: In a world where change is constant, your adaptability is your secret weapon. You thrive in ever-evolving environments. If you embody these qualities, we'd love to hear from you. Join our team and be a key ingredient in our recipe for success. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco