The role is to manage the triaging and general non-specialist/Non AM query management of our "Zendesk" help desk tickets, working alongside and collaboratively with all teams within Savills Energy.
The Cardiff Energy Team provides a Procurement and Bureau service to Savills Property Management Division clients.
The role is based in the Cardiff office and although will report into the Operations Department will be a fundamental role across the whole of Savills Energy.
Joining our IT Operations and Service Delivery team in a new stage of our exciting journey, you are an in-house infrastructure subject matter expert for VMware, Windows Server and Microsoft Exchange.
You hold a vital role in our team ensuring that all day-to-day activities such as incident response, service request fulfilment, change control, availability and performance management of the IT Operations platform are carried out within a controlled and compliant framework.
There will also be the opportunity to get involved in project work.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
We have a brand new opportunity to join one of the top employers in the Cardiff area.
We have worked with our client for many years and they have a fantastic reputation for being a great place to work and for how they look after their staff.
A job opportunity has arisen for a Cyber Programme Delivery Manager to join a rapidly expanding organisation that is based in Cardiff.
Your new company
This is an opportunity to lead on several high-profile Cyber transformation projects whilst working for an organisation that is directly impacting people's lives and services within Wales.
About the Company: A leading UK company specializing in the installation and contract servicing of specialist building controls, including air-conditioning, heating, and cooling systems.
Role Overview: The company is seeking a full-time Service Co-ordinator to join their friendly team based in Cardiff.
Known for its commitment to developing and supporting staff at all levels, this employer offers a dynamic and supportive work environment.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.