Posted by Central Employment Agency (North East) Limited • £30K/yr
General
Central Employment are delighted to be working for a long term global industrial manufacturing and engineering client, as they look to recruit a B2B Customer Account Manager.
B2B Customer Account Manager profile
Establishing and building strong internal customer relationships and communications channels within the group will be key, simultaneously managing day to day issues that may arise between the production, engineering teams and its internal customers, while identifying and implementing opportunities to grow the business.
Key responsibilities
Develop and maintain a thorough understanding of how the company operates, its products, their use in application and company internal processes and procedures.
Posted by Central Employment Agency (North East) Limited • £40K/yr to £45K/yr
This role is critical to ensuring the smooth delivery of services to our clients and will act as the main point of escalation for both the account management and customer service teams.
The ideal candidate will be an exceptional people leader with a strong focus on personnel management, client satisfaction, and operational efficiency.
Central Employment is proud to partner with one of the UK's fastest-growing fulfilment companies with their Head Office in Gateshead.
They are looking for a Dynamics CRM/D365 CE expert with experience in both project management and working with D365 CRM for a MS Partner.
They have recently secured £2 million of Dynamics CRM/D365 CE projects and are looking to grow their team.
Pearson Carter are currently working with one of the UK's leading Microsoft Partners, specialising in implementing innovative and functional Dynamics CRM/D365 CE solutions into businesses within the charity and non-profit sector.
We are HS Direct (part of the Citation Group of companies) - one of the UK's largest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We are leaders, not empire builders and we love our business.
Assist customers in making purchasing decisions by providing relevant information and guidance.
Log and manage all telephone and email inquiries and complaints efficiently throughout the case lifecycle, ensuring adherence to service level agreements (SLAs) and following call flow and escalation procedures.
Process customer orders accurately and promptly to meet export, warehouse, and delivery deadlines.