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At Reed, we are always on the lookout for skilled Receptionists with experience in the office environment on a temporary basis. We are currently working with a return client to recruit a temporary Customer Service Advisor. REED Business Support are actively recruiting on behalf of an established organisation for a permanent Customer Service Advisor. This is an excellent opportunity for an individual with a background in Customer Service. As a Customer Service Advisor your duties will include but are not limited to: Case manage complaints on behalf of our customers through to resolution Work closely with the teams across all service areas and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed Engage with the customers to understand how the issues are affecting their lives and prioritise your caseload accordingly Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions Provide customers with regular updates on the progress of their complaint