This role will be responsible for maintaining the UK CRM system - hygiene, performance and upgrades.
We are working with a extremely well-known, European leading organisation on the lookout for a CRM Administrator to join their team in Warwick on a 15 month FTC.
To train and promote it's use effectively across the UK teams, with activities including (but not limited to) training, issue resolution, working with Group CRM team on strategic projects and delivering continuous improvement to the local UK users.
Support the CRM Manager in boosting their retention and loyalty efforts, ensuring key personalisation and data-led targeting of automated messaging.
General
We're on the lookout for a CRM Operations Executive (3-month fixed term position) on behalf of one of our Innovative Loyalty Market Clients to team up with their CRM Ops Manager and rev up their retention delivery.
In this hands on role, you'll ensure sure their CRM program runs like a well-oiled machine-building, setting up, and double-checking campaigns and programs.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
You will work closely alongside CRM brand team and CRM Centre of excellence team to design, develop, and maintain the emails that make up our full suite, including promotional, life-cycle, and transactional communications.
We're looking for someone who's excitement to design beautiful, user-focused emails is matched by their excitement to hand-code their designs in custom HTML/CSS that is fully responsive across devices and renders across email clients,.
This person is highly collaborative and enjoys assisting with projects in addition to owning their own.