CRM Administrator - 15 month FTC
We are working with a extremely well-known, European leading organisation on the lookout for a CRM Administrator to join their team in Warwick on a 15 month FTC.
This role will be responsible for maintaining the UK CRM system - hygiene, performance and upgrades. To train and promote it's use effectively across the UK teams, with activities including (but not limited to) training, issue resolution, working with Group CRM team on strategic projects and delivering continuous improvement to the local UK users.
Key to the role is offering insights on process efficiency wins using CRM, reporting on business performance and supporting FLSMs to effectively manage the use of CRM to steer their teams' activities.
Key Responsibilities:
- Implement and offer training on Microsoft Dynamics CRM software releases to the business twice a year
- CRM hygiene - Analytical policing of the CRM system ensuring company information/data migration is always up to date and ensure challenges are highlighted and successfully resolved
- Continuous improvement - Provide CRM training to all users (100+) via face to face training or teams as required
- Maintain all CRM training materials - CRM manual, CRM videos and presentations - as part of the training delivery
- New starter induction - Provide induction CRM training to all new starters of the business
- First port of call for all things CRM - local issue resolution and support with escalation to Group if required
- Strategic working - work closely with Group CRM team to ensure local compliance
- Support B2C CRM e.g. with data downloads, marketing list, vip notifications and campaigns
- Reporting - Produce agreed monthly and Ad hoc CRM reports timely / offer reporting support for business performance
- Support - Build and maintain all teams and individuals' CRM activity and project dashboards as required by the business
- Promote good working relationships with stakeholders at all levels - colleagues / FLSMs / Exec team
- Work closely with all FLSM to ensure they have all key reports and access to data to effectively steer their teams
- To implement and maintain the integration of CRM and SAP
- To implement, maintain and review the rating of all customers within CRM to ensure hygiene
- Manage and first POC for Barbour ABI System, ensuring all new users are trained, have access and utilise the system
Key Skills and Requirements:
- Be flexible in duties and responsibilities and may be asked to perform other duties which reasonably correspond to the general character of their job and their level of responsibility
- Maintain confidentiality of data and information that is sensitive to the Company, in line with Company policy and the Data Protection Act (1998)
- Maintain personal and professional development activities to meet the changing demands of their role/business
- Adhere to all Company's policies
- Ability to make decisions
- Ability to multi-task
- Excellent communication skills
- Organised with good time management skills
- Committed to delivering exceptional customer service
- Performance focused and able to drive continuous improvement
- Problem solving skills and solutions focused
- Attention to detail & accuracy
- Outgoing and confident
- Self-motivated and able to work autonomously
- Comfortable working in a fast-paced environment
- Resilient
- Flexible and adaptable
- Energetic and enthusiastic
- Strong team spirit
- Positive & proactive
By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.