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This is an excellent opportunity to join one of the largest and fastest growing web-print businesses in the UK. The business is very forward-thinking, with a mission to be creative, innovative and to help their customers. Our client is looking to recruit a Senior CRM Manager. This is key role within their Customer Marketing team where you will be responsible for leading their CRM team, delivering projects that will drive increased loyalty and spend from their existing customer base. Duties include: You will lead the development and management of sophisticated and innovate marketing programmes using all the key customers touchpoints across email, site, SMS and direct mail. Leading the delivery, management and ongoing reporting and optimisation of their key lifecycle journeys. This will include onboarding and lapsing journeys as well as upsell, cross sell and reordering journeys among others. You will use available data and insights to plan these journeys, taking a test and learn approach with regular reporting along with recommendations for optimisations and improvements. You will play a key role in reviewing their market leader rewards programme. You will review the scheme and update it to drive demonstrable value to the business and all their customer segments. This will involve reporting on the success of the programme and be the key driver of long-term strategic changes. You will manage their mix of site-wide sales, targeted promotions and rewards programme discounts. Ensuring and demonstrating that our overall discount strategy delivers sustainable benefits to the business in terms of increased customer volume and value. Leading the communications strategy for our different customer segments (based on both their industry and purchasing behaviour). Manage their Refer a Friend Programme. Working with their referral platform and CRM tool you will manage the marketing of this scheme and ongoing customer journeys to create, maintain and grow both our customer advocates, and a strong pipeline of new customers. Requirements: 5 years in a CRM, Loyalty or Customers Marketing role. Track record of delivering successful data and insight led campaigns. A high level of experience using a sophisticated CRM platform (eg. Iterable, Braze, Salesforce) Exceptional critical thinking to translate data and insight into relevant and tangible messaging and communication plans. Ability to use a strong level of analytical skills to guide decision making and recommendations. Management experience with a track record of developing junior team members. Strong level of analytical skills. Ability to think on your feet and make independent customer and commercial decisions within an agreed framework. Benefits: Staff discounts & Friends and Family discounts Cycle to work scheme Breakfast and drinks provided Charity day per annum supported Street food days Access to Perkbox and Rightsteps portals Learning and Development Budget
We are seeking a passionate and creative Social Media & Community Specialist to join my clients innovative marketing team. If you're enthusiastic about engaging with communities, creating compelling content, and staying ahead of social media trends, we want to hear from you! Responsibilities: Develop and curate engaging content tailored to the interests and preferences of the community. Plan and execute a full social media content plan across platforms including Facebook, Twitter, Instagram, TikTok, Discord, and LinkedIn. Create and organise the social calendar, ensuring seamless integration of in-house content creator's videos for a consistent content flow. Take ownership of our Discord server, utilising it as a central hub for community building. Actively engage with community members across various channels, including social media, forums, and online platforms, responding to inquiries, comments, and feedback in a timely and professional manner. Collaborate with the wider team to gather new content ideas for social media. Write engaging blog posts, conducting research and utilising SEO techniques on WordPress. Generate monthly social performance reports for submission to management. Stay informed about new products and news to incorporate into marketing activities. Continuously explore innovative ways to enhance brand visibility. Stay updated on industry trends and capitalise on current social media trends for brand promotion. Experience Proven experience in community management and social media marketing, ideally 3 years. Exceptional written and verbal communication skills. Proficiency in managing multiple social media platforms, including Facebook, Twitter, Instagram, TikTok, Discord, and LinkedIn. Familiarity with social media management tools and platforms. Strong organisational and time-management skills with the ability to meet deadlines. Analytical mind-set with the ability to interpret social media metrics and insights. Creative thinking and ability to generate engaging content ideas. Knowledge of SEO techniques and WordPress preferred. Ability to work collaboratively in a fast-paced environment.
Sales Lead Generator up to £40,000 Basic Salary uncapped Commission Monday to Friday with Early finishes every Friday! Join Consultiv Utilities, as a Lead Generation Specialist, and embark on an exciting and rewarding career with the number 1 Best Utilities Companies to work for as voted by Best Companies for 2023. Our commitment to excellence in service delivery has earned us high accolades, including being listed among the Top 50 Companies to work for in the UK by Great Places To Work UK 2021/2022 and world class to work for by Best Companies 2023. The of a role Lead Generation Specialist revolves around stimulating business development through prospecting new customers and managing your own existing client. Six months of experience in business-to-business sales within the utilities industry is desirable, although not exclusive. A high degree of competence in communication, persuasion, and objective handling is crucial. Key Responsibilities of the role: Prospect for potential customers and create new business opportunities. Effectively up-sell and cross-sell from our service catalogue. Collect and analyse market and customer data to leverage sales opportunities. Attain authorisation of bills and approval from customers. Overcome customer objections, transforming them into opportunities. Ensure all customer information is accurate and compliance-adherent. Maintain a professional representation of our business at all times. Collaborate efficiently with a Senior Closing Specialist to ensure leads are properly handled. Respond professionally to all email and telephone inquiries. Capitalise on sales opportunities to meet and surpass targets and KPIs. Manage your client base effectively. Build and sustain a robust customer pipeline. Attend necessary training sessions. Skills Required Previous telesales experience (B2B or B2C). Energy industry experience is preferred but not essential. Possess strong team participation skills, as well as the ability to work independently. Confident to approach customers on an outbound basis Display competence in identifying business opportunities. Proficiency in computer skills. Exceptional communication and interpersonal skills. Excellent customer service abilities. Demonstrated experience in a target-driven environment. Punctuality and professional appearance. Excellent time management and organisational skills. Display initiative and willingness to learn new sales techniques. Adaptability to business changes. Experience: Preferably 6 months of sales experience within the Energy Industry. 6 months of telesales experience (B2B or B2C). Ability to work effectively under pressure to achieve targets and KPIs. Proficiency with I.T Benefits Negotiable salary depending on experience Uncapped Commissions up to 20% Salary progression matrix up to two pay rises a year Monday to Thursday 09:00 -17:00 with early finish Fridays 15:00 or 13:00 if on target or run rate 31 Days holiday (Including Bank Hol) December off paid incentive 1 extra Gifted day off for Birthday to use either for your birthday or add to your pot Tusker Car benefit scheme Digital Perks - discounted food, cinema, and theme park tickets Consultiv Gold Card -£500 cash reward Staff Events - including corporate football and festival tickets Fantastic incentives run monthly quarterly and yearly including attentional time off Charity buy back days up to 6 extra a year for less than 75% of the actual cost. All Money donated to Charity Free Onsite parking £1500 Staff referral Regular paid food trucks onsite Vitality health Dental and Vision care package Over 20 suppliers Leap programme - ongoing training to progress staff into management No customer or meter targets Local business stalls onsite