Dealing with customer queries and ensuring a high quality customer relationship is achieved.
About The Role
Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.
So, if you want to be part of a growing team and join our exciting journey contact us in confidence to find out more.
LionHart is forged from our cornerstones of epic customer service, cutting edge technology, and being driven by getting the best results for our clients & partners.
Dealing with customer queries and ensuring a high quality customer relationship is achieved.
About The Role
Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.
If you have the desire to earn well above your basic salary, a wealth of regulated advisory experience with a focus on Mortgages, Insurance & Protection, we want to talk to you!
We are proud to provide a high level of service to customers across the UK, and as we continue to grow and evolve, we find ourselves needing our next protection specialist.
Working Location: Milton Keynes - Hybrid once fully trained
As a Complaints Officer you will be responsible for the end-to-end review of your own caseload of complaints from receipt to final decision ensuring that complaints are thoroughly reviewed, investigated, and resolved in a timely manner with a high degree of compassion and in line with our regulatory requirements.
Are you experienced in either Aftersales Controller, Automotive Service & Repair Manager or Automotive Fleet Maintenance person with a good grounding in Franchised Dealer networks or Vehicle Fleet Maintenance?
Do you thoroughly understand the Service and Repair process?
Can you communicate effectively with Garage or Automotive Workshop operations efficiently handling customer contact via phone, face to face and email?