Nigel Wright are proudly partnering with a large organisation in Newcastle, seeking an experienced Credit Controller to join their team on a permanent basis.
As a Mortgage Complaint Customer Service Associate, you'll investigate complex complaints across our Mortgage team, taking ownership of the end to end process to complete the investigation.
You'll have a team of complaint handlers to support developmentally and coach.
You'll need to have excellent written and verbal communications skills, be detailed orientated and have past experience coach and developing a team.
Experience of working in a customer-obsessed role preferably from a Business to Business perspective although not essential
The purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients mortgage needs whilst contributing to the Life Moments commercial ambitions.
To hit the ground running it's essential that you have some of these skills and experiences too: