They will ensure accuracy of data from the customer to make the initial identification of the complaint code.
We are looking for a customer service representative for a leading pharmaceutical company based in Marlow.
As part of the role, you will be working to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.
This is an outbound and inbound customer service role - excellent customer service.
You will be working shifts between 08.00 - 19.00 Monday to Friday, a total of 40 hours per week.
Paying a basic of £24,000, with the opportunity to increase your earnings to over £32,000 and some of the top performers earn late £30's through upselling and cross-selling.
An excellent telephone manner is essential, clear communication skills and a commitment to high customer servie standards.This a a busy role so experience of working in a fast-paced environment is advantageous.
Our client is looking for someone with experience of Business to Consumer (B2C) customer service, resolving complaints and taking and tracking orders.
If you have telephone Customer Service and sales order processing experience this is a great opportunity to work for our client, who have fabulous offices, with free parking, in Marlow.
You will be responsible for supporting in account management and sales administration, and the coordination of customer documentation and management of information.
You will be working for our client, who are based in Marlow.
This is a great opportunity for a Senior Administrator, seeking a temporary assignment for six months.
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