_________________________
_____________________
______________________
_______________________
___________________
_______________________
_____________________
___________________
_____________________
_______________________
Are you a BACP registered member? Have you completed 150 hours or more? Have you got a degree in counselling or a level 4 diploma? Have you got 12months counselling experience? Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity for counsellors to join an award-winning client based in Manchester or Hinckley! As a counsellor, you will play a crucial role in providing confidential counselling services to employees facing personal or work-related challenges. Your expertise will contribute to enhancing employee well-being and organizational productivity! If you're dedicated to making a positive impact through counselling and possess the skills to empower individuals to overcome obstacles, we want to hear from you. apply now to be a part of a dynamic team of counsellors!! THE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, With an unrivalled track record of incredibly strong year on year growth of its subscription model business, My client support over 70,000 organisations and 13 million lives across the UK & Ireland. Part of a Global Business Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This represents an unparalleled career advancement opportunity for the exceptional individual. My client has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for In the Health & Social Care. THE ROLE You will provide immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. You will complete risk assessments and work in line with the BACP code of ethics - ensuring the highest level of service and support is provided to callers. The role may also include allocated time for structured video counselling - this time can be counted towards BACP accreditation. DAY TO DAY RESPONSIBILITIES To provide an efficient and effective telephone counselling service to all callers To answer all calls within 8 seconds and triage to determine the most appropriate type of support required; demonstrating a thorough understanding of the company's products e.g. counselling support, legal advice, medical helpline, etc. To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk. Provide "in the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution. To take accurate information and record on the company's data base Conduct full and robust clinical assessments in accordance with the company's procedures, ensuring the most clinically appropriate support is identified. To effectively identify and manage risk in accordance with companies "Risk Guidance Policy". To undertake training provided by the company and to utilise appropriate skills within calls, i.e. working with trauma, working with suicide, clinical assessment, safeguarding etc. Work to and exceed individual and team goals as per the KPI framework. Personally ensure all call backs and queues are efficiently managed and ensure individual actions do not impact upon the availability of the service. To monitor the Counselling Advice Inbox Queue and to process and respond to any web enquiries and emails where appropriate, including EAP manager referrals. Effectively manage personal inbox and ensure zero inbox policy, responding to all client emails and queries within agreed service level agreement Aim to complete any outbound calls within agreed service level agreements. To maintain an active caseload of Video clients, including online CBT and Power to Recover clients - up to 6 clients on an allocated day. Demonstrate the ability to always provide excellent customer service. WHAT YOU BRING TO THE TEAM Minimum diploma level 4 in Counselling & minimum of 150 counselling hours To be a member of the BACP or equivalent Great communication and customer service skills High level of organisational ability; ability to multitask. Be able to work towards deadlines and be motivated by targets. High level of computer literacy Ability to work with telephony and CRM systems. Relevant experience of working with safeguarding concerns and suicidal ideation BENEFITS 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service. Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service. Holiday season bonus after 3 years' service Profit share scheme. Season ticket loan scheme. Cycle to work scheme. Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes P47178FA1R5 INDHIN
Black Country Women's Aid Let us introduce ourselves... Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The Therapeutic and Wellbeing Services: Our Therapeutic and Wellbeing Services consists of an experienced team of counsellors and associates providing a range of modalities to counsel all genders of domestic and sexual violence and childhood sexual abuse. Counselling is provided both face-to-face and online and up to 12 sessions are provided. The service manages a waiting list as demand can be high. Wellbeing services is a further offer that builds on a victim's confidence and assists to building a state of being healthy, happy, and comfortable, both physically and mentally. This service strives to instil trust and confidence recognizing that we can never change what has happened, we can help to shape a positive future. Job Role Job Title: Adult Counsellor Positions available: 15 hours (2 days per week) weekdays. Salary: £30,322.50 (FTE), £12,129 (pro rata) Closing date: 26 July 2024 Interview date: Provisionally week commencing 12 August 2024 BCWA reserve the right to close this advertisement early if sufficient applications are received All interviews will be held via Microsoft Teams Is this you? We are looking for a qualified and experienced counsellor who has experience of working therapeutically with adults who have experienced trauma. You will carry a caseload which includes all aspects of case management including risk assessment, managing appointments, and all aspects of case administration. The Role: The position is located within a busy Therapeutic and Wellbeing Service and you will work closely with colleagues across the organisation. The counsellor will provide time-limited, specialist trauma-informed counselling to both male and female adult victims over the age of 18yrs identified by defined referred routes through the support services - domestic abuse, rape and sexual violence, exploitation and partner pathways such as the West Midlands Adult Sexual Assault Referral Centre (SARC). You will be a registered member of BACP or equivalent professional body and will work to Professional Standards set out for the counselling professions whilst undertaking the necessary administration that accompanies the therapeutic work, liaising across teams and with other professionals as necessary. If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you. Click "Apply" to be emailed information about how to complete your application. CVs will not be accepted. Important information for all positions Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment. All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female. Employment checks As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks: Right to work in the UK Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally. We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you. References Following your interview, two employment references will be sought. One of these should be your current or most recent employer. If you have finished full-time education and you have no employer reference, we will accept a reference from: a professional from your centre of study, for instance, a teacher, lecturer or head teacher GP or health visitor a character reference from a person who knows you a civil servant from a government agency a bank manager DBS All positions are subject to DBS checks at the relevant level.