As the Business Systems Manager / RMM Manager, you will be responsible for overseeing and managing our internal Professional Services Automation (PSA) systems, ensuring they effectively support business operations and drive growth.
Company Overview
We are a leading Managed Service Provider (MSP) based in Manchester, dedicated to delivering exceptional IT services and solutions to a diverse client base.
Our commitment to innovation and excellence ensures that we stay ahead in a competitive market, providing top-notch support to our clients.
Are you passionate about providing exceptional service and looking to advance your career?
We are seeking a Head Concierge, working within some of the most luxurious residential buildings in Manchester.
With an expanding portfolio and multiple new buildings opening each year, this is a prime opportunity for those interested in progressing their career.
Our businesses cover electrical wholesale, energy management, EV charging and traffic control systems, working across a wide range of commercial and industrial applications - This role sits specifically in ESL who are one of the businesses that make up the group- they are in essence a global trading business.
ESL connects the demand and supply of industrial electrical components.
As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently.
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General
Ideally looking for a candidate who is CPI or JIEB qualified, although these are not essential if the candidate has 5 years experience and has the ability/experience to support the team on case issues and take control of a new appointment from day 1 with minimal input and in some cases independently.
MAIN RESPONSIBILITIES
Be able to manage WIP and provisions on portfolio and meet the monthly deadlines.
Control a portfolio of up to 30 cases including CVA's, Administrations, CVL's, MVL's (IVA experience not essential).