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Credit Controller Location: Bradley Stoke, Bristol Salary: £23,000 - £27,000 Hours: Monday-Friday, 8.30am-5pm (1hr lunch) My client based in Bradley Stoke, Bristol is looking for a Credit Controller to join their friendly team. You will work with customers to collect outstanding balances and work with other departments to enable trickier debts to be collected. Responsibilities: Actively contact customers who are late with their payments and request prompt payment Follow escalation processes when a customer continues to miss payments to ensure debt is eventually collected Posting of daily cash receipts to sales ledger accounting software Reporting daily cash in/trade debtors to management Raising ad-hoc invoices and credit notes for customers Updating and processing of direct debit details and payments. Processing card payments over the phone. Liaise with customer experience and account managers to resolve customer issues Generate, monitor and process tickets generated in the CRM Answer calls and emails from customers with queries Work with customers to bring in outstanding debt Cover team members and other companies debtors where required Pick up new debtors ledgers as required (usually following an acquisition) Work with other departments to ensure prompt resolution to customer issues Process post (including incoming cheques) when required Complete ad-hoc reporting as required Person Specification: At least 2-3 years credit control experience Positive can-do attitude Strong customer service skills Strong communication skills, both verbal and written Attention to detail IT Literate