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Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member's memory. You never know who someone will become. So, with your passion and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Store Manager As a Retail Store Manager you'll be the captain of the shop floor, leading your team with energy and enthusiasm. Commercial success will be your mission, but you'll do it with a twist of creativity and a sprinkle of magic. You'll create unforgettable moments for our customers, leaving them with smiles on their faces and inspired to craft memories they'll cherish with our products! Through recruiting and nurturing your very own diverse team of Avengers, you'll support your team by helping them to grow and achieve their potential. But don't forget to have fun along the way it's in our DNA after all! We believe that a high performing team is a happy and engaged team. You'll spend a lot of time on the shop floor, working alongside your team, driving commerciality and setting the pace. You'll showcase an inspirational customer experience by creating moments that matter' with our customers. Your Mission Delight and inspire every customer by leading a team that offers an exceptional retail experience. With brilliant product knowledge and a touch of magic, you'll wow our customers with additional products and services. Create a store experience that's fun, friendly, accessible, and inclusive. You'll recruit team members who are full of potential, embodying our values and behaviours, to build a dream-team of retail superheroes. Collaboration is key! Join forces with fellow Retail Store Managers, Area and Regional teams, to share best practices and encourage continuous growth across the teams - we win together. Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's. It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect. As a Retail Store Manager, you'll be on the front lines, shoulder-to-shoulder with your team, creating an environment that's always ready to welcome customers with open arms. A master of promotional change: You'll be the magician behind transforming our space to align with the Matrix (no, not the movie!), and the hottest seasonal trends. You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You'll soon be looking at a high SKU count like your best game of Tetris! Skills / Behaviours That Will Set You Apart Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations! Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero! Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you! Being a Great Leader As a great leader with wonderful people skills, you'll create an environment that's more inclusive than just co-workers it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and steer your store to break records and get in the spotlight. Work collaboratively with support departments and peers. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback so we all win together! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days, including bank holidays ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs. ?? And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled. Our Values We are Crafty ? We are Caring ?? We are Can-do ?? We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disab
Credit Controller £23-£27k per annum Hybrid Position with 2 days home working We are delighted to be working with our client based on the outskirts of Portsmouth. With over 20 years in the technology sector, our client prides itself on being one of the largest in its field and are looking for a Credit Controller/Administrator to join their growing team! Team Purpose The Revenue Operations team are responsible for billing, retentions & cancellations within the company. Ensuring that customer billing enquiries are resolved promptly to ensure payment collections and managing the cancellations process. The main objective of this role is to facilitate prompt payment from customers in accordance with company procedures. Success will be demonstrated through low levels of overdue payments, the achievement of KPI's, accurate billing of services and a low level of customer complaints. You will be responsible for managing queries through to resolution, taking corrective actions where necessary, and agreeing on acceptable outcomes with customers. Your Credit Controller Role: This role is ideal for someone who has a positive and professional telephone manner and can remain calm and self- controlled under pressure. You should be able to actively listen to customers and understand their needs. You should have a passion for delivering exceptional customer service and possess excellent rapport-building skills. Attention to detail is crucial to ensure tasks are completed accurately and efficiently. You should be a quick learner and feel comfortable applying new knowledge to different situations. Key Responsibilities include: Credit Control: Manage sales ledger debt in line with set KPI's. Relationships: Build relationships with and proactively manage large customers to anticipate payment delays to ensure debts are collected in line with targets. Suggest appropriate actions to minimise the risk of late payments. Recovery: Manage the legal recovery process to facilitate collection of any unpaid fees. Process: To suggest ways of improving cash collection efficiency and implement improvements upon approval of the Revenue Assurance Manager Billing Queries: Being a point of contact for inbound billing enquiries managing the queries through to resolution, taking corrective actions where necessary and agreeing acceptable outcomes with customers. Customers at Risk: Proactively identify customers at risk and manage or liaise with the Account Managers as appropriate. KPI's and Objectives: Contribute to the achievement of departmental KPIs/SLAs and objectives, ensuring a high level of customer satisfaction at all times evidenced by positive customer review scores. Flexibility: To undertake ad hoc tasks or other duties as required for the role. This is a full time position based at our client's head office in Fareham though flexible working can be considered. Our Ideal Credit Controller: Personal Attributes Committed to providing a quality service, maintaining high standards, methodical, accurate and displaying a high attention to detail. Relationships: Works hard to meet customer needs and looks after their interests and development. Quickly builds rapport and easily establishes relationships. Confident and professional with excellent interpersonal and communication skills. Reacts well to change, stays positive despite setbacks, and thrives in a high growth fast paced work environment. Excellent organisation and time management skills combined with high integrity to ensure all promised customer commitments are delivered and objectives are met. Takes ownership of their work: Takes ownership of issues through to resolution. Can use own initiative within a framework of guidelines to make commercial decisions in the best interest of Cobweb. Team working: Fits in with the team. Develops effective and supportive relationships with colleagues, is considerate towards them, shares knowledge readily and creates a sense of team spirit. Numeracy: Has a head for numbers, finding it relatively easy to use Microsoft Excel to perform calculations and analyse data. Qualifications, Experience, Knowledge and Skills Essential At least 1 years' experience in a customer facing role credit control role. GCSE Maths and English, minimum level 4 or grade C (or equivalent). Computer literate including knowledge and demonstrable experience in using Microsoft Office, in particular Microsoft Excel to an intermediate level. Excellent written and verbal communication skills with a high attention to detail. Demonstrable experience of taking ownership of issues from reporting through to resolution. Proven ability to negotiate acceptable outcomes with customers. Be able to analyse issues, investigate, identify causes, and implement robust resolutions. Proven ability to manage time and resources to ensure objectives and deadlines are achieved. Excellent customer service skills for both internal and external customers. A keen eye for detail and the ability to follow and make recommendations to improve process. Desirable Experience in a B2B environment. Experience using Dynamics 365. Good understanding of Cobweb services and solutions. Experience with Microsoft Partner & Admin Centre. Your Benefits: In return for your continued commitment, our client is offering the following package and benefits: Starting salary of £23,000 to £27,000 depending on experience Holidays: 25 days plus bank holidays (or days off in lieu) and birthday day per annum. Additional days leave for birthday per annum is non-contractual details to be provided upon joining. Pension: 4% employer contributions and 4% employee contributions for eligible employees Life Assurance: 4 times salary PLEASE NOTE - by applying to this position, you agree for your CV to be submitted to our client who is recruiting for the position. They shall contact you directly should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website.