Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
Identify, define and run programmes and projects for CX that cut across multiple channels, products, systems and functions, and doing this to time, budget and scope
To identify, define and integrate new CX capabilities (inc. tools / technology, people & process) into the brand, in-line with the Customer & CX strategy, working from idea to BAU adoption.
As a key Project Manager, you'll present compelling audit results to influential stakeholders, drive innovative healthcare improvement strategies, and craft quality improvement initiatives to achieve the audit's goals.
Join our client's dynamic team as a passionate Project Manager and make a significant impact on the delivery of care for children and young people with diabetes!
London Borough of Haringey are seeking a Quality Assurance Service Manager to oversee all CQC quality assurance work through a dedicated team and working with colleagues across council directorates.
The role will be responsible for ensuring that all the CQC quality statements are met and where they are not met, plans are in place and identified practitioners allocated to undertake the identified actions.