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Job Title: Process Improvement Lead Rate: Competitive (Dependent on Experience) Contract Length: 12 months Location: Southwest Working Arrangement: Largely Remote Overview: My client seeks a proficient Process Improvement Expert with proven experience driving change in a complex organisation. This role demands the identification of inefficiencies, waste reduction, and the implementation of solutions for overall business performance enhancement. It offers a stimulating opportunity to spearhead initiatives aligning with strategic objectives and ensuring process optimisation. Key Responsibilities: Lead cross-functional teams in process analysis and improvement initiatives. Design and implement efficient business processes. Monitor and report on process effectiveness post-implementation. Train and mentor staff on process improvement principles and tools. Collaborate with departments for process alignment with business objectives. Analyse data to identify trends and areas for improvement. Develop and manage training programmes. Typical Assignments: Assist Business Partners in identifying business needs and assessing change requests. Collaborate with stakeholders to optimise processes, reduce waste, and enhance business performance. Identify process inefficiencies and drive continuous improvement initiatives. Measure and evaluate risks and benefits. Key requirements: Proven experience delivering savings through enhanced processes. Excellent stakeholder management skills to maintain buy-in and drive business cases through to delivery. Expertise in 'as is' analysis and pathway mapping. Ability to foster collaborative relationships and work effectively in an agile environment. Demonstrated ability to think strategically and align initiatives with organisational goals. This role offers an exciting opportunity to join a large scale transformation programme and drive process improvements which contribute to the overall enhancement of business performance. If you are equipped with the necessary skills and experience, we encourage you to take advantage of this opportunity. For additional information or to have an informal discussion about the role, please contact Harrison via or call
IT Continual Service Improvement (CSI) Manager - £490 per day outside IR35 (Hybrid, Corsham) APPLICANTS MUST HOLD ACTIVE SC SECURITY CLEARANCE. Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual Service Improvement aims to continually improve the effectiveness and efficiency of IT processes and services. Key outputs of the role are to: Own and communicate the CSI vision throughout the IT Supply Chain. Provide overall direction and guidance for improvement objectives. Work with all other areas of Service Management (Service Owners, Product Owners, Process Owners and Managers, etc) to identify and manage the improvement plan (identify improvements, review & prioritise improvements, build improvement plans, drive the implementation of improvement plans). Where feasible, look to recommend / utilise appropriate tooling to gather data and ensure that they are configured effectively. Ensure the right governance is in place for all improvement initiatives. Focus on operational and performance insight, trend analysis to facilitate improvement of new or existing services. Driving and managing the implementation of Continual Improvement Plans for process areas, focussing on Supplier Management and Service Level Management & Reporting as initial priorities. Work closely with others to provide governance, transparency, and accountability on tracking & reporting on service maturity (CSI model). Working alongside the Service Manager to perform regular health checks of the IT services by seeking opinions/perceptions of the key stakeholders. Review, analyse, prioritise, and make recommendations on improvement opportunities in each service lifecycle stage. Identify and implement specific activities to improve IT service quality and improve the efficiency and effectiveness of the enabling ITSM processes. Integration, review and validation of Continual Improvement Policy and Framework to deliver a consistent improvement experience. Visibility and management of delivery components to identify where efficiencies can be made. Skills and Experience: Experience of working in a mature ITIL compliant environment. Detailed understanding of IT Service Management, both within the development life cycle and in service delivery. Service improvement planning strategies. Good virtual team management experience. Previous operational experience. Working knowledge of Remedy is desirable especially relevant to reporting. In depth reporting experience via industry standard toolsets (examples Excel, PowerPoint, PowerBI). Good understanding of IT infrastructure environment(s). Experience of CSI objective definition, baselining of measurements, data collection, processing, analysis, presentation thereof and implementation of suggested improvements. ITIL v3 or 4 Foundation certificate required. IT Continual Service Improvement (CSI) Manager - £490 per day outside IR35 (Hybrid, Corsham)