Job Title: General Manager - Assets
Are you ready to lead and deliver major improvement programs that enhance our communities and residents' lives? Join us as a General Manager of Assets, where you'll play a pivotal role in planning, managing, and executing capital and revenue-funded improvement initiatives for Homes and Neighbourhoods. Your leadership and expertise will drive operational excellence, ensuring programs are delivered on time, within budget, and in alignment with our Housing/Asset Strategy and Service Plans.
Responsibilities:
- Lead multi-disciplinary teams in planning, managing, and delivering major improvement programs.
- Develop and implement standard operating procedures, ensuring adherence to the Service's Quality Management System framework and best practices.
- Manage and oversee multiple programs of work, ensuring compliance with statutory and policy requirements while meeting project deadlines and budget constraints.
- Establish strong relationships with stakeholders and partners to ensure holistic engagement, planning, and delivery approaches.
- Collaborate with colleagues, partners, and stakeholders to provide safe, secure, and high-quality homes that enhance residents' well-being.
- Assess, mitigate, and manage risks to the organization and residents throughout project and program delivery.
- Investigate stage 1 complaints efficiently and promptly, ensuring compliance with policy and procedures.
- Support Service Manager Assets in improving service delivery by incorporating lessons learned into operational practices.
Requirements:
- GCSE at Grade 4 (C) or above in English & Maths, NVQ 4 or equivalent.
- Degree-level qualification or equivalent experience.
- Professional membership such as MCIOB, MRICS, RIBA, MRTPI, MCIH preferred.
- Proven experience in delivering improvement schemes from inception to completion, preferably in a housing environment.
- Experience in managing multi-disciplinary teams and collaborating effectively to achieve service aims and meet KPIs and targets.
- Excellent written and verbal communication skills, with the ability to engage with various stakeholders.
- Demonstrated experience in budget management and reporting.
- Knowledge of Health & Safety, Equality and Diversity, and Safeguarding Legislation.
- Experience in managing and maintaining information, data, records, and databases in line with GDPR requirements.
- Understanding of the constraints and opportunities of Local Authority housing development.
- Experience in managing construction contracts preferred.
Behaviors:
- Positive attitude
- Honesty
- Respectful demeanor
- Flexibility
- Effective communication skills
- Supportive approach