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Job Title: Customer Services Supervisor Location: Luton, Office based Times: Full-time Monday- Friday 8.30 - 5.00 with 1 hour for lunch. Flexible to cover holidays and sickness. Salary: £24,375.00 per year Main Objective: Resolve incoming queries from customers, both directly and indirectly. Our client is a progressive reseller of bespoke and quality beverages and is looking for a Customer Services Advisor with the possibility of taking a supervisor roll to help customers with any queries, discrepancies, and order management. About the job: Provide helpful and advisory assistance to customers. Investigate and solve customer problems. Perform order entry tasks. Set up new customers on the database. Process payments. Check and resolve delivery queries with the carrier. About you: Excellent interpersonal skills, including being a good listener, adapting communication style as appropriate, and demonstrating empathy. Strong problem-solving skills, with the ability to find win-win solutions and avoid conflict. Good personal organisation, including time management and attention to detail. A team player attitude. GCSE Maths and English Good computer skills, including MS office. Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Customer Service Supervisor £30k We are delighted to be on the lookout for a new Customer Service Supervisor to join a brilliant company based in Southall! They are looking for someone who has strong customer service experience and who has managed a team! Do you have strong communication skills? Are you a super organised individual? Do you have a good understanding of using excel? This is the ideal role for an individual looking for that career change and looking to develop their skills! Apply now to find out more about this amazing opportunity! Customer Service Supervisor duties: Conduct one to ones and appraisal reviews on performance and behaviours Creating development plans for each employee Issuing weekly reports on individual performance Manage rotas and annual leave requests Conduct investigations and disciplinaries when needed Drive team engagement in call plans Handle customer escalations and complaints Customer Service Supervisor benefits: Free onsite parking Annual leave plus bank holiday Pension Life assurance Staff discount