You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
PRINCIPAL ACCOUNTABILITIES
Manage, support and coordinate the work of the Customer Relations team, motivating individuals to excel in their roles and meet professional and personal development goals.
General
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to formal processes and policies.
My client is looking for someone who has telephone customer service experience from a call centre environment (this can include working from home in a call centre environment).
A fantastic opportunity has arisen for a Customer Service Advisor looking to work in a fast-paced role within a well-established company!
To work with the return's supervisor, returns team, sales team, equipment co-ordinators and transport teams to co-ordinate activity, facilitate the efficient collection and repatriation of high value technical items through the hire process, ensuring anomalies occurring by moving production schedules and requirements are accounted for, logged, and communicated across the business with adjustments made to rental agreements and obligations, where necessary.
Coordinate the sub hire order, receipt, despatch, returns and reconciliation process of technical film lighting equipment from specialist third party vendors.
Summary of Role
This role is to coordinate all areas of the returns department playing a pivotal role within the operations of the company and be responsible for, but not limited to:.
As a member of Slough Children First's management team, provide day to day management of the team, providing appropriate support and challenge to ensure the delivery of high quality services that safeguard the welfare of children and young people.
Manage the distribution of caseloads to ensure that the child or young person's needs are met appropriately.
Make effective day to day use of all available professional resources and use a range of theoretical, evidence based and practical approaches including systemic practice to develop and implement effective interventions and support for children and families both within and outside of the family home.
Kenton Black is a recruitment partner to a scientific laboratory based in Slough who are looking for a client services/customer services manager to join their team.
Key Responsibilities
Respond to customer queries efficiently within 24 hours.