Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
Summary of Role
The Sales Manager will adopt a strategic approach to advance the Checks Direct brand and enhance sales revenue, playing a pivotal role in Business Development and Team Leadership.
The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants.
Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff.
Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in the customer experience.
An exciting opportunity to provide comprehensive administrative and personal assistance to members of the SMT and support the Facilities department.
General
Voted Best Employer - Cardiff Life Awards 2024
Who are we
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within a variety of sectors, from a network of offices across the UK.
We are seeking a skilled and experienced Team Manager to oversee both our Intake and Assessment Team and the Unaccompanied Asylum Seeking Children (UASC) Team.
The role is to manage the triaging and general non-specialist/Non AM query management of our "Zendesk" help desk tickets, working alongside and collaboratively with all teams within Savills Energy.
The Cardiff Energy Team provides a Procurement and Bureau service to Savills Property Management Division clients.
The role is based in the Cardiff office and although will report into the Operations Department will be a fundamental role across the whole of Savills Energy.