Operate on the front line of service delivery within a busy 24/7 contact centre environment working with some of the countries well know charities as well as smaller key charity, government and 3rd sector organisations.
Work as key management figures with responsibility for the effective daily operations of their team including recruitment, onboarding, training and development activities.
Ensuring quality and performance levels meet and exceed expectations on challenging service lines.
The successful candidate will spearhead the management and guidance of a dedicated team of Customer Care Consultants.
Robert Half are currently recruiting a Customer Service Manager for a scale-up business in Cardiff.
Your role will involve communicating customer sentiment, challenges, and feedback across the organisation to drive enhancements in the customer experience.
An exciting opportunity to provide comprehensive administrative and personal assistance to members of the SMT and support the Facilities department.
General
Voted Best Employer - Cardiff Life Awards 2024
Who are we
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within a variety of sectors, from a network of offices across the UK.
We are seeking a skilled and experienced Team Manager to oversee both our Intake and Assessment Team and the Unaccompanied Asylum Seeking Children (UASC) Team.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.
To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation.
Understand, support and advise customers requiring a wide range of information, advice and guidance.
General
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.