My client is seeking a Customer Service Supervisor to oversee the efficient running of our customer service operation.
This role is pivotal in ensuring that every customer interaction exceeds expectations and contributes to the company's growth by improving the customer journey.
Day to Day of the role
Oversee the workflow of all customer enquiries across various channels, ensuring quick resolution in line with company standards.
Our contact centre is growing and we are currently recruiting 4 new Customer Service Advisors to join our team!
We are looking for individuals who are passionate about delivering excellent customer service and always putting our customers first.
This is an integral role within the business as you will be the first point of contact for our customers and it's important to us that they receive a first class service and their needs are met.
Posted by Macildowie Recruitment and Retention • £45K/yr to £60K/yr
THE OPPORTUNITY
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
At Calor, our Contact Centre is filled with passionate and forward-thinking individuals dedicated to making a difference in the lives of our customers.
It's not just about answering calls; it's about providing exceptional service and ensuring every customer has the best experience possible.
We are recruiting on behalf of our key client based in Dewsbury who are looking for a Call Coordinator to join their dedicated team on a permanent basis.
This role is crucial in providing first-class support and guidance to individuals seeking information and assistance.
The ideal candidate will be the first point of contact, ensuring that all inquiries are handled with the utmost professionalism and care.
Posted by The Portfolio Group • £23K/yr to £25K/yr
We are looking for an experienced Customer service administrator to join the team, providing excellent customer care to clients and all associated administration.
Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally.
As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line.
As Customer Service Coordinator, you will be responsible and accountable for the organisation of the SWC helpdesk at OCS, enabling the delivery of PPM, ad-hoc and specialist cleaning services in an efficient, professional and customer-focused manner by supporting the Regional Operations teams.
Specialist Window Cleaning (SWC), part of the OCS Group, are currently recruiting for a Helpdesk Administrator to join our passionate and driven team based in London.