We are recruiting an Office Supervisor to join our team and be part of our continuing growth at our Operation Centre in Sandtoft, DN9 1PN.
The Office Supervisor is responsible for assisting the Office Manager in leading lead the office team, to provide excellent customer service. They are responsible for ensuring that Copart processes are followed, under the general supervision of the Office Manager.
Responsibilities Include:
- Assisting in the hiring, training and development of office staff, to meet Company standards
- Overseeing the day-to-day operations, including customer service and despatch, alongside the Office Manager
- Ensuring excellent customer service is provided at all times and by all office staff
- Handling escalated customer issues, as required
- Providing assistance and guidance to the team, regarding administrative duties.
- Ensuring that work assigned by the Office Manager is being completed effectively and on time, in order to achieve successful operation of the Yard
- To motivate the team to ensure success
- To carry out a range of administration and yard duties, including car documentation, CAS system updating, call for release, etc.
What we need from you:
Essential
- At least two years of administrative and customer service experience in a supervisory role
- Excellent communication skills, both written and verbal
Desirable
- Over one year of experience within a customer service environment
- A proven track record of supporting others to achieve success
- Excellent customer service focus, attitude and skills
- Ideally A Level+ or equivalent
What we offer you in return:
- Monday to Friday working
- 23 days holiday plus bank holidays and an additional day per year to celebrate a special occasion to you
- A further paid day to volunteer for a charity of your choice
- Medicash Cover - look after you and your family by providing a range of positive healthcare benefits
- Contributory workplace pension plan
- Cycle to Work Scheme
- Life assurance cover
- The ability to purchase shares in our successful global company at a discounted rate
- An exclusive deals and discounts website, saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home
Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.