Innovative and forward-thinking digital company is seeking a passionate and operational Customer Support Manager to lead and enhance their customer support and tech support teams, ensuring that their community receives an unparalleled service.
As Customer Support Manager, you will provide strategic direction while offering hands-on support to create memorable and delightful member experiences.
In this pivotal role, you will be at the heart of the company's mission, fostering a customer- centric culture.
You will be responsible for liaising and negotiating directly with our clients as well as managing the sales process through to completion, ensuring we are compliant and providing exceptional customer service.
We're currently looking for an experienced Sales Negotiator to join our busy Wilmslow office.
The successful candidate will collaborate with cross-functional teams and contribute to the success of the company.
Our client is a market leader in Marketing & Printing and following a significant business expansion is now recruiting to strengthen their Client Services team and looking for an
Will be working with client briefs, updating literature, working with internal departments to ensure work is completed to agreed deadlines, as well as working closely with key areas within the business, this could include the studio, production and estimating teams, the role also consists of working with the Account Managers on adhoc campaigns.
This will be a hybrid role, working from home, with once per week visits to the offices based near Wilmslow.
This role is perfect for someone who can combine their excellent customer service skills, with their flair for digital tech - to motivate, inspire, and guide their members to new heights, ensuring they have the most incredible experience possible.
In this position, you'll be engaging with customers, providing top-notch tech support, and ensuring a superb customer experience.
Forward-thinking, impact-led digital company is hiring an exceptional Digital Support Specialist to join their driven team.