We have a fantastic new job opportunity for a Contact Centre Team Managerwho has previous people management and leadership experience, preferably within a busy customer service call centre environment.
Contact Centre Team Managerwho has previous people management and leadership experience, preferably within a busy customer service call centre environment is required to join a team based in Ealing, West London.
Working as the Contact Centre Team Manager you will lead on the delivery of departmental KPI's through the effective management of Contact Centre Agents.
Are you ready to embark on a journey where every call is an opportunity to make a difference?
Join our client dynamic team as a Customer Experience Specialist, where you'll be the frontline ambassador of our brand, delivering exceptional service with every interaction.
As a Customer Experience Specialist, you will be the voice of our client company, providing unparalleled support and assistance to our valued customers.
Complaints Investigator / Handler with demonstrable experience of complaint handling within a regulatory environment, excellent communication and customer service skills and a calm and professional manner is required to join a well-established housing association based in Ealing, West London.
Although not essential. JOB OVERVIEW
Any previous experience working for a Housing Association or experience of Housing Repairs and Maintenance would be highly desirable.
Customer Service Advisor / Income Officer with experience of delivering a customer orientated service, good working knowledge of Microsoft Office, including Word, Excel and Outlook and excellent communication skills is required to join a well-established housing association based in Ealing, West London.
We have a fantastic new job opportunity for a Customer Service Advisor / Income Officer with experience of delivering a customer orientated service, good working knowledge of Microsoft Office, including Word, Excel and Outlook and excellent communication skills.
Experience of debt recovery and/or credit control and knowledge of welfare and housing benefits would be desirable but are not essential.
You will be responsible for various tasks, including serving as the welcoming presence of our office and providing exceptional customer service to all visitors.
Additionally, you will support the team by managing incoming calls, handling general administrative duties, and assisting with our anti-money laundering processes.
As an Office Coordinator/Administrator, you will play a crucial and valued role in our diverse team.
Our client is seeking a Complaints Investigator to join their team.
The successful candidate will be responsible for investigating and resolving all stages of complaints in a fair and impartial manner.
Key Responsibilities
Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.
Additional annual leave days awarded on length of service Company pension contribution Life insurance (3 x salary) Employee Assistance Programme (EAP) including 24/7 support helpline Interest-free Season Ticket Loans Additional maternity pay and leave Additional paternity pay Additional sick pay available after probation period passed
Somebody goes missing in the UK every 90 seconds.
Benefits: Missing People is 14th on the Sunday Times "100 Best Not-for-profit Organisations to Work for" List 2019 and offers the below benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment.
Our client are looking for a Complaints Administrator to assist in the effective and timely coordination, management and monitoring of all complaints, Housing Ombudsman and Elected Representative cases requiring investigation and response.