Customer Service Advisor / Income Officer with experience of delivering a customer orientated service, good working knowledge of Microsoft Office, including Word, Excel and Outlook and excellent communication skills is required to join a well-established housing association based in Ealing, West London.
Experience of debt recovery and/or credit control and knowledge of welfare and housing benefits would be desirable but are not essential.
SALARY: £32,652 pro rata+ Generous Benefits (see below)
LOCATION: Hybrid role working part of the week in the office in Ealing(W5) and the remaining time from home
JOB TYPE: Full-Time, Fixed Term Contract (until 31st March 2025)
WORKING HOURS: 35 hours per week, Monday to Friday
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor / Income Officer with experience of delivering a customer orientated service, good working knowledge of Microsoft Office, including Word, Excel and Outlook and excellent communication skills.
Working as the Customer Service Advisor / Income Officer you will be managing income collection work in accordance with the organisation's policies, procedures and targets. This will include assisting residents who find themselves in financial difficulties.
As the Customer Service Advisor / Income Officer you will ideally have experience of debt recovery and/or credit control and knowledge of welfare and housing benefits, but this is not essential as training will be provided for the right candidate.
DUTIES
Your duties as Customer Service Advisor / Income Officer will include:
- Manage and monitor residents accounts and to recover outstanding money in accordance with policies and procedures
- Provide advice and assistance to residents on all relevant benefit and debt issues
- Represent the organisation in court at possession hearings and at evictions where relevant
- Ensure IT systems are regularly updated and effective manual record systems are maintained
- Liaise with relevant external stakeholders (County Courts and Local Authorities) to enhance performance and ensure compliance with Service Level Agreements are met
- Work as part of the income team to ensure individual and team targets are met and that KPI's are achieved
- Produce arrears performance reports as required
CANDIDATE REQUIREMENTS
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Experience of delivering a customer orientated service
- Experience of debt recovery / credit control (advantageous)
- Good working knowledge of Word, Excel and Outlook
- Excellent verbal and written communication skills
- Knowledge of welfare benefits and housing benefits (desirable, not essential)
BENEFITS
- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development
- Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
- Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they'd still encourage you to apply should you not feel you meet the criteria 100%.
APPLY TODAY...
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JOB REF: AWDO-C12299
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