This Customer Service Advisor role will involve handling a high volume of VCC transactions to ensure these are reconciled and authorised, working with colleagues within TC Support and the wider business, too.
You will provide industry-leading support throughout our Reconciliations Function.
This is a great opportunity for a team player who has first-class attention to detail, customer service experience, and is highly numerate.
We are seeking a dedicated customer service advisor to join our busy repairs and maintenance team on a 2-month contract basis.
As a vital member of our team, you will be responsible for providing excellent customer service to our clients, ensuring their needs are met promptly and efficiently.
Responsibilities
Act as the first point of contact for clients, handling inquiries and requests with professionalism and empathy.
Following a successful contract win in late 2023 from one of the UK's largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers.
Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account.