Job Overview:
As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility is to ensure customer satisfaction by addressing enquiries and resolving issues with a positive and professional attitude.
Key Responsibilities:
Customer Interaction:
Handle incoming customer enquiries via phone, email, chat, and social media.
Provide accurate and complete information using the appropriate tools.
Resolve customer issues by clarifying problems and determining the best solutions.
Customer Support:
Maintain and update customer records.
Ensure timely follow-up with customers to ensure their issues are resolved.
Problem Resolution:
Identify and assess customers' needs to ensure satisfaction.
Escalate unresolved issues to the appropriate internal teams.
Product Knowledge:
Stay updated on product knowledge and company policies.
Inform customers about new products and services.
Team Collaboration:
Work closely with other teams to ensure a seamless customer experience.
Share feedback and suggestions to improve customer experience and workflow efficiency.
Requirements:
Education and Experience:
GCSEs or equivalent; further education preferred.
Previous customer service experience is advantageous but not essential.
Skills and Abilities:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multi-task, prioritise, and manage time effectively.
Proficient in using customer service software and tools.
Patience, empathy, and a positive attitude.
Additional Requirements:
Flexibility to work various shifts, including evenings, weekends, and holidays.
Ability to handle stressful situations and remain calm under pressure.
Commitment to continuous learning and development.
Benefits:
Competitive salary and performance bonuses.
Health and wellness benefits.
Retirement savings plan.
Paid time off and holiday pay.
Employee discounts.
Ongoing training and professional development.
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.