Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance.
In this role, you'll drive team performance, implement strategic goals, and step in for the Head of Call Centre when needed, ensuring effective leadership and seamless operations.
You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.
The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!
We have a vacancy for an enthusiastic and focused Team Manager to join our clients busy, vibrant team.
Monday to Friday office hours and Hybrid working options in the heart of London.
This is an incredibly exciting opportunity for a Head of Service Operations to join a well established and forward thinking business in London.
This role will be responsible for leading the management of performance, people and associated processes to constantly seek to improve and ensure our core operations are best in class.
This position requires strong leadership, an ability to execute the strategies set and to build a motivated, driven and high-performance department whilst developing a team of managers to be create a culture of boundaryless performance, delivery excellence and right first-time services supported by a passion for excellence.
They are seeking an inspiring Team Manager to drive operational excellence within their call centre operations.
This role offers the opportunity to lead a diverse team, foster an inclusive work culture, and contribute significantly to the company's ambitious growth plans.
Our client is a leading insurance provider, committed to transforming the perception of insurance through innovative technology and a customer-centric approach.
Posted by Savills Management Resources • £15K/yr to £100K/yr
Operations Manager Environmental Services is a high-profile role encompassing hands-on operational management of Environmental Services and facilitating and developing all aspects of the operation.
You will have direct line management responsibility for the Environmental Services teams and support to deliver the standards necessary.
Posted by AUCTORO RECRUITMENT LIMITED • £65K/yr to £80K/yr
The Customer Operations Manager is pivotal in overseeing the operational aspects of customer service while ensuring alignment with broader Customer Service strategy.
We are working with an industry leading client on the lookout for a Customer Operations Manager to join their team in Warwickshire.
This role ensures effective service delivery that meets company standards and customer satisfaction goals, primarily by managing team leaders and supporting strategic initiatives across customer journey stages.
Posted by Macildowie Recruitment and Retention • £45K/yr to £60K/yr
THE OPPORTUNITY
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.
Our client who are telemarketing and lead generation specialists, who work with a number or prestigious clients are looking for a Telemarketing Operations Manager who are able to optimise the department's KPI performance, increase client retention and proactively seek additional business improvement opportunities to enhance the overall business direction.
Reporting into the Director responsibilities will include...
This role involves managing the day-to-day needs of the team, setting expectations, and supporting them through training, coaching, and personal development, while also contributing to the company's strategic vision.
Job Overview: We are seeking a dedicated and experienced Operations Manager to oversee the day-to-day running of the Service Centre.
The successful candidate will focus on enhancing customer satisfaction, managing a team of 20 service engineers, and ensuring efficient service delivery in alignment with our key performance indicators (KPIs).
Candidates with an engineering background will find this role particularly fitting, as it requires a deep understanding of technical processes and effective team management.