As the Operations Manager, you will hold a critical role in the call centre, overseeing complaints.
Your responsibilities will span various areas: developing operational policies, analysing performance data, managing the complaints and improving processes.
The firm are looking for someone responsible for the overall operational activities in the call centre.
We are working with an Insurance firm who are looking for an Operations Manager to join their team on a permanent basis.
They will be fully accountable for ensuring that all KPI's are met, staff are developed to the highest potential and that the business is represented in the highest of standards at all times.
As the Contact Centre Manager, you will play a crucial role in directing, leading, inspiring, developing, and managing our team of Team Leaders and Customer Service Advisors.
A leading high-profile brand is seeking a highly motivated and driven Contact Centre Manager to join their team in Solihull.
This role will be office based with no evening or weekend work.
This organisation are committed to driving excellent service for customers daily and you as the Contact Centre Manager will play a pivotal role in leading this.
Pertemps are delighted to be supporting a leading facilities organisation who are on the hunt for a Contact Centre Manager.
The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to.
My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation.
The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat.