I am seeking a dynamic and motivated Contact Centre Team Manager.
The successful candidate will have an outgoing personality, a passion for team development, and a desire to implement innovative ideas that enhance the service delivery.
Key Responsibilities
Lead and inspire a team of advisors, ensuring high levels of performance and engagement.
My client, a specialist in recovering outstanding parking charges, is searching for a Contact Centre Manager.
This is a full time, permanent position (37.5 hours per week), with the company offering pension, life assurance, and 28 days of annual leave (including bank holidays)
This is a rapidly growing organization, who offer great opportunities for career development, with excellent staff retention and a commitment to continuous improvement.
Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.
If you have previous experience working in a call centre, then great.
NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED
You'll play a key role in delivering top-quality calls for the Elements Customer Onboarding team, leading the way for best practices to maximize the value our customers get from Elements products and, in turn, minimizing churn.