Posted by Page Personnel Secretarial & Business Support • £35K/yr to £37K/yr
A exciting opportunity has opened for a Customer Service Manager within a reputable manufacturer based in Liverpool.
This role seeks a motivated Customer Service Manager, passionate about leading a team with a background knowledge of the fast-paced manufacturing industry.
Managing a team of 5, the ideal candidate will need to have strong communication and leadership skills.
Responsible for managing the Customer Resolution & Information Team to ensure that statutory and organisational requirements are met in relation to dealing with and responding to complaints, Freedom of Information (FOI) requests, Subject Access Requests (SAR) and enquiries made by Local Councillors and Members of Parliament in relation to Children's Services at Wirral Council.
Responsible for developing reporting systems for complaints/information requests, for analysing trends and patterns and translating this into outcome focussed action plans.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.
With over 6000 employees, it supports 37 million people in 120 countries.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology.
You will play a crucial role as part the Resourcing Planning team, monitoring service levels and site performance within the omni channel contact centre.
You will be responsible for maximising performance and efficiency, demonstrating initiative and strong decision-making skills.
CCP are delighted to be supporting an expanding independent organisation with the appointment of a Real Time Analyst on a full-time basis.