Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
This is a busy and varied role, and a great opportunity to lead the small team of Administrators / Customer Service Advisors, in a business that pride themselves on delivering exceptional customer service.
I am partnering exclusively with my client based in Goosnargh, Preston, in their search for an Administration Manager.
Reporting into one of the Directors you will take responsibility for the following:
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
If you enjoy delivering exceptional customer service and are looking to work for an organisation offering support, development and progression, then this is the role for you!
As a Customer Representative Apprentice, delivering our personalised Marsden service' by getting to know our members and making them feel at home in our branches is essential.
Throughout your Level 3 Apprenticeship in Customer Service, you will receive specific on-the-job training to develop a deep understanding of financial services, confidentially and regulation.
We are seeking a Service Manager who will serve as a pillar of integrity for our client, maintaining competence through ongoing management training to update knowledge and skills.
In this role, the Service Manager will oversee the accurate and timely submission of payroll information, petty cash, DBS payments, and timesheets to meet deadlines.
In this role, the Service Manager will oversee complex care services, ensuring compliance with company policies and regulatory requirements, with a focus on achieving 100% audit compliance.