The Contact Centre Manager will be responsible for overseeing day-to-day operations, managing a team of customer service representatives, and implementing strategies to improve efficiency and quality of service.
We are seeking a dynamic and experienced Contact Centre Manager to join our Ashford based client on a 12 months fixed term contract.
The ideal candidate will have a proven track record of managing a contact centre, driving operational excellence, and ensuring high levels of customer satisfaction.
About Us: I am looking for a customer services manager, for my client who is a dynamic and customer-focused organisation that values excellence in service delivery.
Responsibilities
Build strong relationships with key customers to support revenue growth and profitability while managing any relationship challenges.
This role requires an organised Facilities Co-ordinator who can handle administrative duties efficiently, while providing support to a dynamic team in the not-for-profit sector.
Specific responsibilities include the management of Reception, meeting rooms, general housekeeping standards, facilities management oversight and workplace health & safety/business continuity coordination.
The ideal candidate will possess a positive attitude, excellent interpersonal skills and a strong commitment to teamwork.
I am currently recruiting for a Customer Service Administrator to join my client based in Eurocentral on an ongoing contract.
While you will have the flexibility to work from home, it's important to note that you may be required to attend on-site training or team days, where management feel necessary.
You will be based on-site for the first 2 weeks of training, with the option of flexible working once you are fully trained.
A fun, thriving and growing travel company in Central Chester is looking for the support of 2 admin superstars to join their customer service team over the summer months!
Huge on culture and growing skills, my client is an award-winning employer and would benefit from customer service workers looking to add to and develop their already excellent experience.
I am currently recruiting for a Customer Service Administrator to join my client based in Eurocentral on an ongoing contract.
While you will have the flexibility to work from home, it's important to note that you may be required to attend on-site training or team days, where management feel necessary.
You will be based on-site for the first 2 weeks of training, with the option of flexible working once you are fully trained.
This position is ideal for candidates with experience in a contact centre and comfortable in a multi-screen environment.
The role involves providing first-time solutions for customers via telephone and email, ensuring excellent quality of service within agreed handling times.
We are currently seeking passionate Customer Service Advisors to join the team starting the 24th June.
OA are currently recruiting for a Call Centre Team Lead to join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands.
Monday Friday 8am 9pm; Saturday 8am 7pm
This role will be based in their Edgware offices on a temporary to permanent basis.