Reporting into the Compliance Manager, your main purpose within this role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from our clients.
You will conduct quality assurance reviews in line with applicable legislation, regulation, client requests and company policies.
Purpose of role
A great opportunity has come up for a Quality Assurance Officer to work for a leading Utility company based in Romford, this is a full time position based 5 days a week in Romford Essex.
You will assist the Head of Operations to provide services to our clients and also assist their agents in the field.
The primary purpose of the role is to deliver an excellent customer for both our client and their customers within their Court & Warrant team.
The role is located in their Romford office and involves working with a growing team that works across a range of working times to deliver the full range of services we provide.