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Lycahealth understand the importance of our workforce, which is why we look for outstanding candidates who share our ethos of striving for excellence and exceeding expectation. Job Summary: Your role as an Administrator will be to provide an effective and efficient reception and administration, to provide supporting duties as and when required and a patient orientated service to support the smooth running of the LycaHealth Department. To ensure that all patient medical records are up to date in line with the consultant records. To liaise with consultants directly or with their PA teams to obtain he correct information and records. We offer a professional working environment with a competitive salary. You will support the department by covering an 8 hours shift that can start from 07:30, and potential an 8 hour shift ending at 20:00. The role is Monday-Friday with a different shift pattern. Role and Responsibilities: To meet and greet all patients their families and visitors to LycaHealth maintaining a front of house that is inviting, welcoming and friendly. To maintain a very smart, professional appearance. To organise and book appointments for patients, doctor's secretaries, and external staff - in person and over the telephone To liaise with consultants directly or with their PA teams to obtain he correct information and records. To politely deal with telephone bookings and enquiries, using the company telephone answering standard. This will include checking voicemail and returning calls. Person Specification: Excellent communication and interpersonal skills Previous experience within a high-end healthcare environment Excellent organisational skills Good IT skills including Word and Excel Benefits: Competitive salary £11.50 - £12 per hour At Lyca Healthcare we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer. Lycahealth encourage and support the vaccination uptake as this remains the best line of defence against COVID19, keeping both our patients and employees safe. Whilst we make every effort to contact all candidates we often receive a high volume of applications. if you do not receive a reply within 3 weeks, please assume you have not been shortlisted on this occasion. Previous applicants need not apply. Any offers of employment made by Lyca Heathcare for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.
Location: Canary Wharf, East London Salary: £30,000 per annum Working hours: Monday - Friday 08:00 am - 5:00 pm 40 hours per week. Benefits: 25 Days Holiday BH, Flex Benefits (EMCOR UK discount scheme), Family-friendly benefits About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to "create a better world at work". Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All are supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Role Overview: Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs. What you'll do: Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers, and the forwarding of requests to the relevant facilities team. Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams Maintain a computerised maintenance system on behalf of Engineering, raising, closing, and filing electronic work requests as required. Set up the conference rooms including all AV equipment. Book meeting rooms, taxis, car hire, and hospitality as directed. Maintain staff holiday, sickness, and absence on duty within MAXIMO, Protime, and the given spreadsheet and Microsoft suites. Receive all visitors to the CEPR main reception in a professional manner. Ensure the switchboard is answered promptly and that callers are dealt with in a professional, helpful manner. Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times. Receive recorded and special deliveries and log and contact clients before 10.00 am. Duties: Assist management team as and when required with admin matters Provide all monthly billing reports to the Business Support Team Manage client exhibitions, mobile phone contracts, copiers, and internal accounts Manage emergency phone and Tannoy system To be dressed in the correct uniform at all times Managing helpdesk- logging tasks received via phone call, email, QR code, self-reporting Scheduling PPM visits Monitoring SLAs to ensure maximum achievement rate Raising purchase orders Timesheet submission for on-site team Supporting completion of KPI General facilities administration Supporting Finance Admin with monthly billing Supporting wider FM team with day-to-day activities Who you'll be: A patient and "customer first" manner is essential for this role and being prepared to go the extra mile to complete the task on time, and to a high standard. Prioritisation and planning is a key feature of this role, and the role requires that the individual should be able to manage their time to provide successful outcomes per the department KPIs. A proactive and "can do" attitude is key to the successful, outcome for the department and this role. The successful employee in this role will be recognised for the above skills and traits. Customer-focused, Ability to communicate effectively. Working collaboratively, also having Flexibility Team orientated. Highly proficient in administrative tasks and good time management. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.