Posted by Santander Consumer Finance • £27K/yr to £29K/yr
In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business.
You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings.
SCUK, one of the UK's Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey.
Our client is a leading emergency plumbing company operating in the south and southeast of England, we are looking for a customer service / complaints handler to join their growing team in their Reigate office.
You will be required to investigate and work to resolve inbound customer complaints via telephone and email resulting in best possible outcome for customer and business within the agreed Service Level Agreements, ensuring internal process is strictly adhered to.
This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
Our client is a leading emergency plumbing company operating in the south and southeast of England, we are looking for a customer service / complaints handler to join their growing team in their Reigate office.
You will be required to investigate and work to resolve inbound customer complaints via telephone and email resulting in best possible outcome for customer and business within the agreed Service Level Agreements, ensuring internal process is strictly adhered to.
This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
Looking for someone with a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment.
On behalf of our client, we are looking to employ a highly driven Client Services Administrator to join a team at an exciting time of growth and development.
You will play a significant role in the organisation's development and in turn will have the opportunity for career development and on-going learning.
Posted by Santander Consumer Finance • £25K/yr to £27K/yr
For our customers who are in financial difficulty, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too.
This is a varied and interactive role.
This role is extremely rewarding as you can assist customers with a simple query or be required to handle a more complex situation to help find a suitable solution to support their financial difficulties, whilst protecting their information through our GDPR and data protection guidelines.
Looking for someone with a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment.
On behalf of our client, we are looking to employ a highly driven Client Services Administrator to join a team at an exciting time of growth and development.
You will play a significant role in the organisation's development and in turn will have the opportunity for career development and on-going learning.