Posted by Howells Recruitment • £16/hr to £16.50/hr
Complaints Advisor - Repairs and Maintenance in Social Housing
We are recruiting for a Housing Association, who are currently looking for a Complaints Officer to join their Repairs and Maintenance team in Teddington, this role will be handling Stage 2 complaints.
Posted by Pertemps Plymouth Commercial • £12.97/hr
Introduction
We are searching for experienced Complaints Call Handlers to deliver exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone.
If you have a background in call centres or complaints handling, this role could be the perfect fit for you.
Pertemps presents an exciting opportunity to join the esteemed Royal Mail team in Plymouth.
Posted by Connect Recruitment Consultants Ltd. • £28K/yr to £30K/yr
PURPOSE SUMMARY
You will be responding to and processing all customer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions.
Through day to day actions ensure compliance of all regulatory requirements and industry standards.
To enhance the brand through continued commitment to the organisation's vision and values.
Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
Support the creation of case files for the Housing Ombudsman.
Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained.
Ensuring that our Senior Complaints Officers make phone calls to the resident at the start of the process and keep them updated on the progress of their case.
Ensuring that all incoming complaints and Member/Mayoral enquiries are swiftly allocated to the right people in the right service areas so that the issue can be investigated as quickly as possible.
We are looking for an experienced woker who will be reponsible for:
We are currently recruiting on behalf of our key client based in Wakefield who are looking for a temporary QA/Complaints Administrator (this role will go permanent to the right candidate) - immediate start
This position is ideal for someone who is self-motivated, enthusiastic, and possesses a strong background in administration and customer care.
Day-to-day of the role
As well as providing full administrative support and providing excellent customer service:-.