Our local authority client based in East London are urgently seeking an experienced Housing Complaints Team Leader.
£30.32 an hour Umbrella
PURPOSE OF THE JOB
To oversee the day to day management of the Central Housing Complaints team (3 Senior Complaints Officers), ensuring that the Housing Services Complaints Handling Procedure is effectively delivered.
We are seeking a Complaints Resolution Team Leader to join our housing association and lead a dedicated team focused on managing complaints at stage one or stage two.
This is an exciting opportunity to make a real difference in delivering a high-quality service for our customers, ensuring that all complaints are resolved effectively, promptly, and in line with policies.
Role Purpose
As a Complaints Resolution Team Leader, you will oversee and support a team responsible for resolving complaints, ensuring targets are met and compliance is maintained.
Ensuring that our Senior Complaints Officers make phone calls to the resident at the start of the process and keep them updated on the progress of their case.
Ensuring that all incoming complaints and Member/Mayoral enquiries are swiftly allocated to the right people in the right service areas so that the issue can be investigated as quickly as possible.
We are looking for an experienced woker who will be reponsible for:
Posted by Hatched Recruitment UK • £28/hr to £28.50/hr
To oversee and manage a complex caseload of complaints and Member/Mayoral enquiries within the Central Housing Complaints Team and provide comprehensive, effective and efficient complaints administration support across Housing Services.
To oversee the day to day management of the Central Housing Complaints team (3 Senior Complaints Officers), ensuring that the Housing Services Complaints Handling Procedure is effectively delivered.
To ensure that housing complaints are handled professionally and effectively in a timely manner.
Our Complaints team is looking for an enthusiastic, highly-organised, and detail-oriented person to play an active role in the quality assurance and customer service of our growing company.
General
You'll act as a key person for ensuring complaints are acknowledged promptly and handled professionally.
As a Complaints Handler, you will report into our Complaints Manager and your primary responsibility will be managing complaints from our customers.
Our client are an award-winning group of financial services and technology companies, working with close to 20% of UK financial advisers and their clients.
By combining their Investment Management expertise with advanced Wealth Platform technology, they offer financial solutions built for the future and that of their clients.