Working as part of the Customer Operations Team, you will be responsible for ensuring all customers and consumers are offered the best possible service and implement complain resolution strategies across the company.
Complaints Investigator / Handler with demonstrable experience of complaint handling within a regulatory environment, excellent communication and customer service skills and a calm and professional manner is required to join a well-established housing association based in Ealing, West London.
Although not essential. JOB OVERVIEW
Any previous experience working for a Housing Association or experience of Housing Repairs and Maintenance would be highly desirable.
The purpose of the Central Complaints team is to provide exemplary complaint resolution and customer service to ensure a reasonable and consistent approach for our customers and to instil confidence that all issues are addressed with a "get it right first time" strategy to promote customer satisfaction and avoid repeat complaints.
Their Central Complaints department sits alongside our clients Legal and Finance teams and supports teams across the UK managing escalated complaints from first point of contact through to resolution.
Forde Recruitment are currently recruiting a Customer Relations advisor on behalf of our Global Automotive client in Leeds, West Yorkshire.
I'm currently recruiting for a complaints handler to join a well-established client in Bristol Central, on a 2-month fixed-term contract, full-time (40 hours) basis, fully based in the office 5 days a week.